Customer Service / Internal Sales Employee (m/f/d)

If you are passionate about excellent customer service and interested in our product world, then become part of our team and support our end customers and craftsmen in answering their questions and finding suitable solutions for their concerns!

Your tasks:

• You are responsible for the quick and correct processing of customer service requests – from order acceptance through recording to billing. Your fluent German and French skills help you in handling the requests.

• You communicate independently and on equal terms, receive orders by phone, chat or e-mail via our ticket system and process requests from our web form.

• You assist customers by providing explanations and instructions to carry out the necessary service on our products themselves if possible. If the deployment of a customer service technician or one of our craft partners is required, you record the order in SAP, order the necessary materials and clarify any open questions with the responsible technician or partner if necessary.

• For inquiries or more extensive orders, you prepare a corresponding offer for the customers in advance.

• You complete all necessary follow-up actions of a customer service deployment including invoice and credit note creation in SAP.

• You actively participate in projects and process improvements and work together with your team to ensure continuous improvements in customer service.

• To quickly meet customer needs, you work closely with various interfaces from product technology, internal and external sales as well as logistics if necessary.

What you bring with you:

• A successfully completed training (preferably with a technical, dialogue-oriented or commercial focus)

• Professional experience in a similar position is an advantage (technical support, customer service, consulting)

• High IT affinity and technical interest

• Good MS Office user skills, SAP knowledge is an advantage

• A communicative, open personality with a competent appearance and high team spirit

• Fluent German and French skills are necessary, good English and Italian skills are a plus

What you can look forward to:

• A varied workplace with the market leader

• A market-appropriate salary with 13 monthly salaries and various additional social benefits

• Comprehensive and careful training in the tasks

• A team that supports each other and is there for one another

• An employee foundation that is committed to the employees and the general public

• Attractive discounts on VELUX products

• A lived sustainability strategy, with which VELUX will offset the historic CO2 footprint

Ready to apply?

Learn more about the VELUX Group at www.velux.com, where you can find out more about working with us and our application process.

We look forward to receiving your application and CV – preferably as soon as possible. Interviews will be conducted continuously until we have found the right person.
All enquiries will be treated confidentially.

About VELUX
At the VELUX Group, we offer you a world full of opportunities and the chance to shape a bright future. As a pioneer in the roof window category, we enable you – and everyone who lives, works and plays under the roof – to transform spaces and lead a healthier life with more daylight and fresh air.

The VELUX Group is an internationally active, family-run company with solid financial roots. Through reinvestments in society, our employees and the planet, we create real added value through our foundations. With 20 production sites in 12 countries and sales companies in 37 countries, our products are available worldwide. We employ around 12,000 people and our headquarters are located in Denmark. In addition to our other values, "courage" and "mutual respect" shape our daily actions and our contribution to the world.

Equal employment opportunity
At VELUX, we are committed to a diverse work environment where you can develop, grow and give your best – and feel welcome, respected and valued. We are committed to providing equal opportunities to all people – whether you are applying for a position or are already part of VELUX. This means that we hire, train and promote people solely based on their skills and potential – regardless of skin colour, religion, gender, age, neurodiversity, disability, protected veteran status, national origin, sexual orientation or other legally protected characteristics.

We value diversity and strive to make fair and inclusive employment decisions – focusing on what really matters: your qualifications and your contribution to our shared mission and success.