Breakfast and Banquets Supervisor Catering - Permanent Contract - (M/F/X)

About the job

Company Description

Join the team at Fairmont Le Montreux Palace, one of the most prestigious hotels on the Riviera, renowned for hosting the grandest events and offering a service that is both personalised and authentic. Every moment spent at Fairmont Le Montreux Palace becomes a memorable experience, thanks to an elegant setting, personalised services, and exceptional gastronomy.

As a Breakfast and Banquets Supervisor, you will have the opportunity to work with passionate teams and participate in prestigious events on the Riviera, providing a unique and special service to our clients, while ensuring every detail is perfect.

If you want to contribute to the magic of our events and be part of a dynamic team, then this position is made for you!

Job Description

Reporting to the Manager La Palmeraie/ Banquets Maître d’Hôtel, the essential responsibilities and functions of the position include, but are not limited to: 

• Consistently providing a professional, friendly and engaging service
• Replacing the Maître d’Hôtel or Manager during their absence
• Supervising (managing, training, motivating, recognising and developing) staff
• Demonstrating autonomy and ensuring good communication within the team and between relevant departments
• Managing the team, informing staff of hotel events and conducting briefings before events and debriefings afterwards
• Checking the events of the day and upcoming days and preparing events in collaboration with relevant departments (kitchen, stewarding, florist, administration, etc.)
• Organising your service, giving instructions (setup, tidying, cleaning) and ensuring they are followed
• Knowing how to use Silverware and checking the bill before presenting it to the client
• Checking all equipment used in the department (functionality, cleanliness, storage)
• Ensuring rooms are presentable at all times, even during periods of non-use
• Ensuring event setups are completed within deadlines and meet client requests, taking standards into account
• Ensuring clearing and restoring rooms are done correctly after events
• Ensuring every client is treated with attention, greeted kindly on arrival and departure, and served with care and respect
• Handling any client requests or complaints promptly and in accordance with procedures and regulations
• Ensuring staff are knowledgeable about hotel and regional events
• Demonstrating autonomy in managing staff working hours on call (optimising productivity, flexible start times)
• Participating in weekly department meetings
• Knowing, applying and ensuring the application of LQA (Leading Quality Assurance) technical and emotional standards
• Establishing action plans with the Maître d’Hôtel and Manager following results from the Opinion Survey, LQA, VOG (Voice Of Guest) and ensuring follow-up and results
• Participating in performance evaluations following probation and annually for staff
• Participating in recruitment of department staff using the SMART RECRUITER system
• Contributing to the department’s turnover and implementing actions to exceed it
• Daily checking of staff appearance and ensuring cleanliness of each
• Updating your profile on Ines
• Participating in an annual performance review with your Manager
• Being flexible and cooperative in all circumstances, especially when collaborating with another department on an ad hoc basis
• Committing to the quality of your service, discretion and absolute honesty
• Maintaining a professional attitude, smiling and remaining calm at all times
• Respecting ergonomic work standards, health & safety rules, hygiene and sanitary requirements
• Respecting department and company policies, procedures and service standards
• Any other tasks as assigned

Qualifications

• 1 year experience in a supervisory role
• 3 years experience in catering, especially in breakfast service and banqueting
• Written and spoken proficiency in French and English
• Knowledge of a third language is an asset
• Recognised diploma in service
• Experience in 4* or 5* hotel is an asset
• Knowledge of oenology is an asset
• Ability to manage large events

• Knowledge of Silverware software is an asset
• Previous experience with a point of sale system (POS)
• Ease with IT tools (Office Suite)
• Team supervision skills
• Excellent interpersonal and problem-solving skills
• Flexibility regarding working hours
• Ability to work effectively under pressure in a fast-paced environment
• Ability to focus on client needs while remaining calm and courteous at all times

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications submitted through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Accommodation possibility subject to availability
• 1 meal per working day (benefit in kind)
• Discounts at various local businesses
• Preferential rates within the Accor Group, at our outlets and the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity:
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.