Service Planning Specialist (w|m|d)

08 November 2026
100%
Zürich

Job summary

Join JDE Peet's, the leading coffee company, and create moments for millions. Enjoy a collaborative work environment with growth opportunities and benefits.

Tasks

Coordinate service technician schedules for installations and repairs.
Provide first-level support for coffee and juice systems via phone.
Assist technicians and sales teams with technical inquiries as needed.

Skills

Business or technical background with several years of experience.
Strong customer service orientation and flexibility required.
Proficient in MS Office, with SAP and Salesforce knowledge a plus.

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About the job

Company Description

We are JDE Peet's. We create moments for millions. For every cup. With brands for every heart.

JDE Peet's is now part of Keurig Dr Pepper and the world’s leading pure coffee company. We provide about 4,400 cups of coffee per second in more than 100 countries. Driven by our strategy “Reignite the Amazing” we focus on brand-led growth with major brands such as: Jacobs, L'OR, Senseo and Tassimo. In 2024, JDE Peet's achieved total sales of 8.8 billion euros and employed more than 21,000 people worldwide.

What is it like to work at JDE Peet's?

We are convinced that amazing things can happen over a cup of coffee. Together we create moments for millions every day, turning ideas and opportunities into reality.

At JDE Peet's we work as one team, guided by our values: Dare to amaze, Own it, Make it simple, Win together. Here you get the freedom to shape new things, the courage to think beyond boundaries, and the support to develop your career in a global environment.

Become part of our team – and discover what greatness can be in your cup!

Learn more at JDE Peet's Careers

Job Description

As a Operations Planning Specialist (w|m|d) you will not only learn to handle various coffee & fruit juice concepts in practically all technologies, you will be the link between our customers and our service technicians and jointly ensure the best coffee & fruit juice quality. The tasks include:

Scheduling of service technicians in the field based on defined processes and objectives (installations, maintenance, repairs, tests) and acceptance of fault and maintenance reports from customers
Coordination of assignments between our customers, the service technicians and the sales team as well as external partners
First level support by phone / via Teams for all available coffee & fruit juice systems
Deputising for the head of the technical department
Supporting service technicians and the sales team with technical questions and, if necessary, implementation in the field at customers (float role)
Active representation of Customer Care in overflow of the hotline and during absences including order entry, complaint handling
Responsible for the workshop as well as
Responsible for the showroom with a focus on Coffee Experience including definition / adjustment of the correct beverage quality

Qualifications

For this role as Operations Planning Specialist (w|m|d) we are looking for someone who has the following skills and experience:

Basic business or technical training
Several years of professional experience
Strong service and customer orientation
High flexibility and independence to act customer-oriented even in difficult situations
Driver’s licence and willingness to travel
Very good German skills as well as good French skills
Basic English skills
IT skills in common systems (MS Office), SAP and Salesforce are an advantage
Affinity & passion for coffee is an advantage

Additional Information

Your Benefits

ZVV subscription (public transport)
Opportunity for additional earnings through direct cross-selling as well as referral of potentials to successful closure by our sales team
Responsible, varied and interesting tasks in a global coffee and tea company with the opportunity to get to know a wide range of technologies across different systems

START DATE: As soon as possible
LOCATION: at headquarters – Eichrainstrasse 1, 8052 Zurich
CONTRACT: permanent
WORKING HOURS: 40 hours

Please apply for this position via the "Apply Now" button.

If you have any questions about this position, please contact Lena Kaufmann.

*Diversity, Equity and Inclusion are values that we anchor and live within the company under the umbrella "TrueYou". We create an environment for all employees characterised by diversity and difference, fairness and justice, and a sense of belonging that allows everyone to fully realise their potential.

If we can accommodate you with adjustments in the application process due to special needs, please let us know. We are happy to assist you. DE&I is embedded in our global sustainability strategy: https://www.jdepeets.com/sustainability/ .*

JACOBS DOUWE EGBERTS Schweiz GmbH

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.