ITCS Delivery Excellence Manager

The present and future of Audemars Piguet are built thanks to the contribution of all our talents. Inspired by the richness of our past, we are enthusiastic about what we will create in the future. Together, we are resolutely forward-looking and continuously striving for excellence in all our trades.

If our mission inspires you, come continue your journey within our family so that we can keep creating the extraordinary. Let’s write the next chapter of your career together!

Within the Digital / IT Client Solutions team, we are looking for an ITCS Delivery Excellence Manager passionate about organisational transformation, operational performance and value creation.

In this strategic role, you contribute to evolving the delivery methods of our teams to sustainably increase their performance, efficiency and impact for the Business and users. A true catalyst for change, you support teams in adopting new practices, developing their skills and embedding a culture based on collaboration, accountability and continuous improvement.

You play a key role in aligning strategy, priorities, execution and results. Through a pragmatic and impact-oriented approach, you help build a more efficient, agile and customer-focused organisation.

You evolve practices, management standards and ways of working based on Agile and Lean principles. In this capacity, you contribute to simplifying processes, streamlining workflows and strengthening the operational excellence of our team.

Thanks to your expertise, you implement data-driven and visual management mechanisms (Obeya, KPIs, dashboards) to promote quick and informed decision-making. You also encourage user-centred approaches, field observation (Gemba), customer empathy and process automation to continuously improve the user experience and the quality of services delivered.

Finally, you help strengthen Digital / IT Client Solutions’ ability to realise its strategic ambitions by turning priorities into tangible and sustainable results.

• You have at least 10 years of experience managing IT organisations, project portfolios or Delivery Excellence functions, with significant experience in transforming ways of working and in an international environment
• You possess solid experience in improving operational performance, implementing Agile, Lean or DevOps practices, as well as in optimising processes and organisations
• You have a strong customer and user orientation, and have already implemented approaches centred on business needs, field observation and/or user-centred design
• You master governance approaches, data-driven management, performance indicators and visual management tools (Obeya or equivalent)
• You have proven experience in budget management, building business cases, value optimisation and managing strategic suppliers
• You are recognised for your leadership skills, your ability to unite multidisciplinary teams and support organisational maturity growth
• You have excellent communication, influence and facilitation skills, enabling you to interact effectively with both operational and executive stakeholders

What we offer:

• Coverage of health insurance (basic and supplementary)
• 5 weeks of annual leave and 2 additional weeks between Christmas and New Year thanks to the daily accumulation of extra minutes
• A contribution to your sporting or cultural activities
• The possibility, depending on the role, to work remotely
• A company restaurant
• An advantageous occupational pension plan (LPP)

Would you like to express your expertise within Audemars Piguet? Don’t hesitate and apply online! We look forward to discussing opportunities that could match your next professional adventure.

Masculine terms are used for both genders.