Customer Service Clerk 80 – 100% (m/f)

About the job

Become part of Simon Keller AG – Where Innovation and Tradition Meet!

For over 50 years, we have been the leading provider in the fields of Beauty, Footcare, Medical, Wellness & Spa. Our success is based on the manufacture and trade of exclusive specialist products as well as the production of aesthetically sophisticated practice and SPA facilities. Additionally, we offer first-class specialist training in our state-of-the-art training centres. Immerse yourself in a working atmosphere full of passion and commitment, characterised by an open "you" from the learner to the CEO, and become part of our long-standing, dynamic team. Help us shape the future of beauty and health!

With our growth come new opportunities: Therefore, we are looking immediately or by arrangement for a motivated individual as,

Customer Service Clerk 80-100% (m/f)

Are you technically skilled, work in a structured way, and keep an overview even in day-to-day business? Then take on a central role with us at the interface of customer service, service coordination, and repair technology. In this role, you ensure that service and repair orders are processed efficiently, customer deployments are optimally planned, and technical work is carried out professionally.

Your tasks

• Administering and processing repair and service orders
• Preparing cost estimates and quotations
• Handling customer enquiries by phone and in writing
• Planning and coordinating service and repair deployments
• Ordering and scheduling spare parts including goods receipt and invoice control
• Coordination and contact with suppliers
• Maintaining and supporting our customers
• Ensuring smooth processes between customers, suppliers, and service technicians

Your profile

• Completed commercial or technical basic training
• Technical understanding or experience in a technical environment
• Experience in customer service or service administration is an advantage
• Very good administrative and organisational skills
• Confident use of MS Office, ERP knowledge is an advantage
• Very good German and good to very good French skills, both spoken and written
• Italian or English skills are an advantage
• Customer-oriented, reliable, and solution-focused working style
• Independent, precise, and structured personality
• Resilient, flexible, and team-oriented

You can expect a varied role at the interface of technology and organisation, where you take on responsibility from the start and are in direct contact with customers. You will work in a practical environment with short decision-making paths, offering you plenty of scope for action and enabling you to actively shape processes.

Have we piqued your interest?

Then send your complete application including photo online or by email to the Human Resources department, hr(at)simonkeller.ch. For further information, Manuel Keller is happy to assist you at 034 420 08 00.

We look forward to meeting you!