IT Application Manager Operations - BLT

About the job

IT Application Manager Operations

Oberwil

80% - 100%

October 2026 or by arrangement

BLT – We move forward.

BLT is a modern, privately managed Swiss mobility provider. With our 600 employees, we aim to inspire people for public mobility – with excellent service and innovative solutions, with humanity and empathy. More than 150,000 customers use our tram, bus and train services daily. Using smart technologies, we connect classic public transport with sharing offers such as Pick-e-Bike.

Your tasks

• Responsibility for the operation and further development of the assigned specialist and operational applications
• Recording, analysing and prioritising requirements as well as coordinating changes, releases and application updates
• Ensuring availability, performance, security and data integrity of the applications
• Analysing and coordinating incidents and problems as well as supporting the service desk in 1st and 2nd level support
• Monitoring service levels (SLA/KPI) and maintaining application documentation and CMDB
• Close collaboration with specialist departments, IT teams, service providers and suppliers to ensure smooth operations
• Participation in IT projects and support in the introduction and further development of digital solutions
• Planning and coordination of maintenance, migrations and training

Your profile

• Completed training in the ICT field with further education at HF/FH level in computer science, business informatics or a comparable discipline
• Several years of experience in application management, application support or IT service management, ideally in a mission-critical environment
• Sound knowledge of ITIL processes as well as experience in incident, problem, change and release management
• Good knowledge of modern Microsoft technologies (Microsoft 365, Entra ID, Azure) and a strong understanding of application and system landscapes
• Experience in IT and digitalisation projects as well as collaboration with internal specialist departments, external service providers and software suppliers
• Analytical, structured and solution-oriented working style as well as high personal responsibility and service orientation
• Strong communication and assertiveness skills, team orientation and organisational talent
• Very good German language skills, both spoken and written
• ITIL Foundation, project management knowledge and experience in support environment are advantageous

We offer

• Responsible position
• 25–33 days holiday (age-dependent)
• Attractive employment conditions
• Continued salary payment in case of illness and accident (up to two years)
• Generous family, child and education allowances as well as extended parental leave
• Interesting training and development opportunities including paid learning time
• Mobility benefits: free travel on the BLT and BVB networks as well as free half-fare travelcard and mobility budget
• Further discounts on public transport also for relatives
• E-charging stations at cost price
• Employee discounts and reduced offers for leisure and sport
• Corporate benefits (e.g. fitness, restaurants, further offers)

Only direct applications will be considered for this position.

We look forward to receiving your online application!