Customer Service Area Manager

About the job

As a Customer Service Area Manager, you are the trusted partner of our customers within your region. By understanding their operational challenges and strategic objectives, you build lasting relationships, anticipate evolving needs, and deliver tailored, value-driven solutions. Through your actions, you directly contribute to customer performance, satisfaction, and the sustainable growth of our business.

Key responsabilities

• Manage and develop a portfolio of strategic international accounts (primarily France, Switzerland, Belgium).
• Serve as the main point of contact for all topics related to installed Mikron solutions.
• Understand customer production environments and identify improvement opportunities (performance, maintenance, modernization, upgrades).
• Anticipate customer needs and define development roadmaps together with customer.
• Analyze customer needs and propose tailored technical solutions with high added value.
• Develop and structure complex offers, collaborating with internal experts when needed.
• Manage the full lifecycle: need identification, offer, order, and project follow-up.
• Coordinate internal stakeholders (service, engineering, technical support, sales).
• Provide structured feedback from the field to support company strategy and continuous improvement.

Core Behavioral Competencies

• Customer focus & partnership
• Confidentiality & discretion
• Compliance & ethical behavior
• Promise keeping
• Goal achievement

Functional Competencies

• Accountability
• Resources management
• Time management
• Conflict resolution
• Emotional intelligence
• Leadership by example

Profile

• Engineer (HES/EPF) or experienced technician (automation, mechanical, electrical, software).
• Minimum 5 years experience in industrial environment.
• Experience in customer service, engineering, or technical project management.
• Strong understanding of production lines and automated systems.
• Fluent in French and English (C1 level).
• Strong technical foundation combined with strategic thinking capability.

What we offer

• A high-impact technical role at the interface between engineering and customer operations
• Exposure to complex and diverse real-world industrial challenges
• Direct contribution to customer performance and production excellence
• An international and multidisciplinary working environment
• A company culture focused on innovation, collaboration, and continuous improvement