Technical Supporter (FR/DE) Consumer Electronics & IT Sector

About the job

Technical Supporter (FR/DE) Consumer Electronics & IT Sector

What to expect

• Handling technical support enquiries by phone, email, and at the technical counter in French
• Providing information on repair status as well as opening and documenting repair cases (RMA)
• Performing fault diagnostics on devices, components, and systems
• Testing and preparing devices for further processing at service centres
• Regular communication with suppliers, manufacturers, and external service centres
• Ensuring solution-oriented and high-quality customer service in the after-sales area
• Administrative tasks to comply with internal and external Service Level Agreements (SLA)
• Monitoring and controlling RMA processes including adherence to turnaround times
• Supporting the team in daily support operations and providing cover when needed

What you bring

• Completed technical or commercial training (EFZ), ideally in IT or multimedia
• Very good French and German skills; additional languages are an advantage
• Initial experience in technical support or customer service with focus on supporting French-speaking customers
• Comprehensive knowledge and flair in IT, network technology, consumer electronics, and electrical fields
• Structured and solution-oriented working style with quick comprehension
• You have solid knowledge of Microsoft (Windows), Apple, and Google (Android) operating systems
• You are strongly customer- and solution-oriented, accurately recognising needs and successfully implementing them thanks to empathy and communication skills

Interested or have further questions?

Eveline Icobas is happy to assist you with any questions.

eveline.icobas@brackalltron.ch

About us

"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in revenue. The company exists because someone had the courage to find new paths and follow them. Our success story shows that through each individual, something great is created together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.

Our hiring process

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take the time to personally review your application and define the next steps.
• If your documents convince us, we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we proceed to the second interview round where you get to know your future workplace and the team.
• YES – we have chosen each other! The employment contract will be sent to you digitally and after signing, you will receive access to our internal communication channels and at the same time we prepare your onboarding process.

Benefits

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest: At least 5 weeks’ holiday, with the possibility to buy additional leave and unpaid leave.
• Development: Internal training in our own academy as well as financial support for external further education.
• Family: 18 weeks paid maternity leave with extension options and 4 weeks paid paternity leave.
• Insurance: Above statutory – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial contribution to public transport, and pool vehicles for business appointments.