Service Manager, 80 – 100 %

About the job

Start date:

immediately or by arrangement

Work location:

Bern

50% Remote Work

As a Service Manager, you form the interface between our customers and the service providers. Together with your colleagues, you are responsible for the ongoing operation and shape the future scope of the service. You also plan and review orders within the framework of demand and change management and are responsible for their implementation.

Your tasks

• responsible for and ensure the lifecycle and quality of the cantonal IT Service Management System (ITSMS)
• responsible for demand, change and release management for your service
• monitor and control the service levels, including implementation of measures to ensure the agreed performance
• create business requirements (use cases) with customers and implement them with service providers
• participate in digitalisation projects and interdisciplinary teams

Your profile

• degree from a university of applied sciences (business informatics or business administration)
• many years of professional experience in ICT service management and in applying the ITIL framework
• strong customer and service orientation
• good organisational skills, a structured and independent way of working as well as analytical thinking ability
• English skills and knowledge of the ServiceNow application are an advantage

We offer you

• a challenging and varied role in a dynamic and future-oriented environment
• modern work equipment, contemporary working conditions with flexible annual working hours and the possibility of home office
• exciting development opportunities
• a central workplace in the city of Bern, only 5 minutes’ walk from the station

Contact

Curious? Your contact for questions: Sopitha Kanagasapabathi, Personnel Consultant, telephone +41 31 636 17 71, personal.kaio@be.ch

Information about the company

The Office for Informatics and Organisation (KAIO) is the competence centre for implementing digitalisation in the cantonal administration. With standardised services in the areas of organisation, security, applications, workplace and infrastructure, we offer our customers the opportunity to digitally transform their business and fully concentrate on their core business. We also ensure the central support for ICT basic services throughout the canton.

The Service Portfolio and Architecture Management department combines ICT architecture, enterprise architecture, and service and application portfolio management. In addition, the department is responsible for the cantonal IT Service Management System (ITSMS).

https://www.be.ch/kaio