Dispatcher: Passenger Transport 60% (from 1 January 2027 or by arrangement)

About the job

Dispatcher: Passenger Transport 60% (from 1 January 2027 or by arrangement)

For our passenger transport service, we are looking for a service-oriented individual from 01.01.2027 or by arrangement who enjoys coordinating transport with volunteers and telephone contact with our customers.

What you can achieve

What to expect - your main tasks

• Receiving and processing orders for the Red Cross passenger transport service
• Planning and assigning orders to our volunteer drivers
• Recording and processing services in our Salesforce database
• Invoicing passenger transport services and creating statistics and evaluations
• Contributing to quality assurance and further development of the service
• General correspondence and administrative tasks
• Close collaboration with the entire passenger transport team

What you bring

What distinguishes you – your profile

• Friendly, empathetic and resilient personality with a strong service orientation
• Completed training in social, commercial or comparable fields as well as experience in dispatch, customer contact or social work
• Experience in volunteer work is an advantage
• Confident oral and written expression
• Organisational talent with an independent, structured and reliable working style
• Enjoyment in contact with diverse stakeholders
• Good knowledge of Microsoft 365 products
• Flexibility and openness to digital developments

What to expect from us

Our offer – your perspective

• Meaningful work at a well-known and committed non-profit organisation
• Varied and responsible area of work
• Motivated team as well as an appreciative and collegial working atmosphere
• Attractive employment conditions and good social benefits

Questions about the position can be answered by Claudia Zurfluh, Head of Passenger Transport, at the telephone number +41 41 418 74 43.

Further information about our organisation can be found at: www.srk-luzern.chÖffnet ein neues Fenster