Process Manager Billing (80-100%), Zurich

04 May 2026
80 – 100%
Zürich Altstetten

Job summary

Join ISS as a Process Manager in Zurich, where we prioritize quality.

Tasks

Oversee accurate and timely billing for subscription services.
Manage contract and service modifications efficiently.
Conduct calculations and analyses for new services.

Skills

Bachelor's degree in Facility Management or related fields.
Strong numerical understanding and quality-focused mindset.
Excellent communication, team-oriented, and analytical skills.

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About the job

Process Manager Billing (80-100%), Zürich

At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,000 employees/Placemakers have a high level of service understanding to meet the diverse customer needs. We fulfil these according to the highest quality standards.

Good billing is no accident. It is the result of clear processes, clean data, and people who take responsibility. In this role, you ensure that our subscription services are billed correctly and understandably and continuously develop the processes behind them.

Your main tasks:

- Process responsibility: Control and ensure the timely, correct billing of recurring subscription services
- Mutation management: Processing contract, object, and service changes
- Billing & reporting: Service billing, internal posting, and preparation of quality and key performance indicator reports
- Calculation & analysis: Calculation of new services and participation in cost, revenue, budget, and forecast analyses
- Quality & processes: Ensuring, documenting, and further developing billing and quality processes
- Stakeholders & systems: Central contact person for stakeholders and technical responsibility for CRM/CAFM applications
- Knowledge management: Training, knowledge transfer, and maintenance of instructions and documents
- Year-end & audits: Participation in year-end processes and periodic quality checks

Your profile:

- Education: Bachelor FH in Facility Management, Business Administration, or a comparable field; further training in accounting or finance is an advantage
- Professional experience: 2–3 years of experience in a comparable role, ideally in billing, contract management, controlling, or facility management
- Language skills: Fluent German in spoken and written form; knowledge of another national language or English is an advantage
- IT & system knowledge: Very good Excel skills; experience with ERP, CRM, or CAFM systems is desirable
- Professional strengths: Strong numerical understanding as well as good process and quality thinking
- Working style: Structured, analytical, independent, and solution-oriented
- Personality: Team player, strong communication skills, responsible, and resilient

Ready for us? We are ready for you!

Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,000 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we focus on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programmes and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.