Customer Service Switzerland (m/f/d) 100% with Team Leadership Function (Customer Service Switzerland/Export)

About the job

Winter & Company stands worldwide for innovative coating materials for packaging, elegant displays, books and promotional items, setting standards in creativity, charisma and quality. Leading designers and international brands rely on our competent advice and unique collection, which we represent in Europe, Asia and the USA.

Winter & Company AG in Münchenstein acts as the operational headquarters of our corporate group.

To strengthen our customer service team, we are looking immediately or by arrangement for a committed individual who enjoys taking responsibility and supports our team in a coordinating role, as a

Customer Service Switzerland (m/f/d) 100% with Team Leadership Function
(Customer Service Switzerland/Export)

Customer Service Switzerland Tasks:

• Support and advice for our customers
• Complete processing of customer orders from order to delivery
• Preparation of quotations
• Receipt and handling of complaints with the help of the supervisor and/or
  product manager
• Maintenance of customer and sales data in the ERP system
• Follow-up of travel reports from the Area Sales Managers
• Trade fair preparation and follow-up
• Mailings, campaigns and their follow-up

Additional Team Leadership Functions Customer Service Switzerland/Export:

• Support for direct supervisor
• Analysis and improvement of administrative processes to increase efficiency
• Support and supervision of customer service (first point of contact)
• Conducting annual employee appraisals
• Coordination of holiday and absence planning for customer service
• Ensuring cover and smooth team coverage
• General administrative and organisational tasks
• Participation in specific project and working groups

Your Profile:

• Several years of experience in customer service or a comparable function
• Strong customer and service orientation
• Organisational talent and enjoyment of coordinating tasks
• Independent, structured and reliable working style
• Communicative and team-oriented personality
• Assertiveness and at the same time a respectful approach to employees
• Confident appearance and enjoyment in taking responsibility
• Good MS Office and ideally ERP knowledge
• Very good German, French and English skills
• High reliability, flexibility and resilience

What do we offer?

• A varied and responsible role in an internationally oriented family business
• An exciting and high-quality product range with renowned customers from various industries
• Thorough induction and comprehensive product training
• Modern work equipment and a future-oriented working environment
• Lots of personal responsibility
• Short decision-making paths and direct collaboration with various departments
• Contemporary social benefits
• A motivated team with an open, collegial and appreciative corporate culture
• Long-term prospects and development opportunities within the company

You have a great opportunity here to contribute with your expertise but also as a personality. Attractive employment conditions complete the offer.

We look forward to receiving your application documents by e-mail.

Contact
Winter & Company AG
Ms Eliana Maroño
Aliothstrasse 60
4142 Münchenstein
bewerbung@winter-company.com

www.winter-company.com