Zug
Career Changer as Customer Advisor in Local Transport
- 10 August 2026
- 100%
- Permanent position
- Zug
Job summary
We're offering exciting career opportunities in various essential roles. Join us to develop your skills and enjoy attractive benefits!
Tasks
- Complete a 3-month training program with theory and practice.
- Assist customers on trains and provide schedule information.
- Ensure ticket sales and maintain order and safety.
Skills
- Ideally, have a completed vocational training or relevant service experience.
- Strong communication and conflict resolution skills.
- Familiarity with mobile devices and customer service awareness.
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About the job
We have a variety of important professions that require specialised knowledge. That is why we rely on people who want to reorient and develop professionally, for example after parental leave. You will receive an attractive salary already during the retraining. After the career change, you will then work on an equal footing with your colleagues.
This is what awaits you during the retraining:
- The retraining takes place over 3 months full-time (39 hours/week) and consists of theoretical and practical teaching sections
- The theoretical lessons take place at the Cottbus, Frankfurt (Oder) or Senftenberg locations, your practical assignments usually take place at the later place of deployment
- You complete the retraining with a theoretical and practical examination
- The training classes consist of approx. 12 participants
After the retraining, you will take on the following tasks:
- You actively advise and support our customers on and in the train
- You provide timetable and fare information and give information about connecting services and irregularities
- The control and sale of tickets are your responsibility
- You are responsible for order and safety on the train
- With high service quality, you increase the satisfaction of our customers
- Cooperation with colleagues, such as train drivers, service staff or security personnel, is part of your daily routine
Your profile:
- Ideally, you have successfully completed vocational training, e.g. as a hotel clerk, flight attendant, salesperson, retail salesman or relevant experience in the service sector
- You are familiar with handling mobile devices
- You have acquired conflict and communication skills in your professional life
- Customer and service awareness are natural to you
- You have a neat and friendly appearance as well as the willingness to wear company clothing
- Irregular shift work does not bother you
- A valid class B driving licence is an advantage
This is important to us:
Benefits
Attractive conditions
Free travel
Stability and security
Equal opportunities and self-determined participation of severely disabled persons and those with equal status as well as respectful cooperation are firmly anchored principles within the DB Group. Therefore, severely disabled and equally recognised applicants are given preferential consideration if equally qualified.
