Front Office Agent 100% (m/f/d)

About the job

Company Description

Mercure Zurich City

The Mercure Zurich City opened on November 1, 2023, in Zurich Altstetten. It combines modern architecture with elegant flair in a vibrant metropolis. Its 319 rooms in three categories, the fitness and wellness area, modern seminar rooms with the latest technical equipment, as well as the gastronomy with restaurant, bar, and club promise a feel-good stay – both for business and private stays.

Job Description

• You welcome our guests friendly and courteous and ensure a pleasant atmosphere from the very first moment
• Check-in and check-out are handled reliably according to our internal standards
• You process reservations and provide our guests with helpful information about offers in the house and the surrounding area
• Inquiries by email, phone, or in person are answered competently or forwarded specifically to the responsible departments
• In case of complaints, you find solution-oriented and calm appropriate responses – always with the goal of satisfying our guests
• You handle payments with the PMS and cash register system, create invoices, and ensure correct cash management
• You recognize sales opportunities and actively support up- and cross-selling
• You ensure compliance with our quality standards and contribute to continuously improving the guest experience

Qualifications

• You have a completed education in the commercial field or in hospitality (KV or HoKo EFZ)
• Reliability, motivation, and team spirit characterize you – you like to pitch in
• You have very good German and English skills – any additional language is a plus
• You enjoy dealing with people – guests and colleagues feel your positive charisma
• With creativity and passion, you create unforgettable experiences for our guests
• You contribute to the team working harmoniously together and all processes running smoothly

Additional Information

• So that you have more free time, our front office team works without room hours!
• We support you financially with your daily commute to work
• We take care of washing and ironing your uniform – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends
• We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities