Customer Advisor

About the job

Our customer advisors are the first point of contact for our insured clients: they know our innovative products inside out, explain our services clearly, and find the optimal solution for every request. Are you also eager to guide customers through the world of health insurance and inspire them with your knowledge?

• You advise the insured, point out any gaps, and support them in their internal and external procedures to ensure they have optimal coverage, whether by phone or in writing.
• Through your commitment, you will contribute day by day to ensuring our customers are perfectly satisfied.
• You will attract new clients with your enthusiasm for our products.
• In the case of complex requests, you will gather relevant information from our various departments.
• Thanks to your sales talent, you identify customer needs and offer the ideal solutions from our portfolio.

• a comprehensive basic training with initial professional experience in the field of health insurance or in a call centre
• Interest in sales – ideally experience in this area
• An AFA insurance intermediary qualification or willingness to undertake it promptly
• a strong customer and service orientation
• Perfect command of French, both spoken and written – any other language would be a considerable asset

• 40 hours per week and flexible working hours
• Possibility to work remotely
• 25 days of holiday per year, increasing to 30 from the age of 50
• 24th December and 31st December are paid public holidays
• 15-minute breaks in the morning and afternoon counted as working time
• Free fruit
• A varied selection of drinks
• Modern offices
• CHF 300.– Rail Coupon for an annual subscription or an annual route subscription, general modular or half-fare PLUS
• CHF 2,200.– Reka-Pay per year with a 20% discount

KPT is one of the ten largest health insurance companies in Switzerland. Customer satisfaction is our success.