Burgdorf
Debt Collection Specialist 80-100 %
- 09 November 2026
- 80 – 100%
- Permanent position
- German (Native language)
About the job
Start date:
1 January 2027 or by arrangement
Workplace:
Burgdorf
Logical
Nobody likes paying taxes. But with the revenue, we make our canton of Bern truly worth living in. Anyone who confuses "tax administration" with piles of paper, pencils and sluggish officials is quite mistaken. We are increasingly working digitally, organising ourselves with new working methods and acting in a customer-oriented manner.
Develop yourself with our support from a clerk to a debt collection specialist.
Your tasks
- Conduct written, telephone or personal negotiations with taxpayers and representatives
- Carry out debt collection measures in accordance with the Debt Enforcement and Bankruptcy Act with system support
- Process and decide on deferral, remission and waiver requests
- Handle payment transactions as well as carry out offsetting and write-offs
- Assist customers at the counter
- Participate in the training and supervision of apprentices
Your profile
- Completed commercial training (EFZ) or equivalent qualification (knowledge of debt enforcement procedures is an advantage)
- Enjoy telephone, personal and written customer contact
- Team player and open to different communication cultures
- Decision-making ability and negotiation skills
- You demonstrate sensitivity even in hectic situations and remain calm and factual
We offer you
- Flexibility – Home office (max. 50%), flexitime and modern working environment.
- Further training – Including training on digital tools & agile methods.
- Scope for creativity – Innovative ideas are welcome!
- Meaningful work – Help shape the administration of tomorrow.
- Team culture – Appreciation and team spirit are lived.
The team: The connoisseurs of the Emmental
Just like Emmental cheese, the tax administration needs substance and structure, but also room for fresh ideas. We juggle numbers, love our region and can be found in our free time between the hills of the Emmental, at a cultural or sporting event. Together we are more than a team – we are a family with humour and heart!
Contact
Have we piqued your interest? Then do not hesitate to contact us.
Martin Baumgartner, Head of Debt Collection, Tel. +41 31 633 92 16, Marco Zürcher, Team Leader Debt Collection, +41 31 633 92 23 and Nadine Schütz, Team Leader Debt Collection, +41 31 636 18 13 are happy to assist you.
About the Tax Administration
With around 950 employees in a wide variety of professions, we are there for our customers at five locations in the canton of Bern and implement the tax law. "Simple. Taxes – Human. Competent. Efficient." With this vision in mind, we examine and assess over 733,000 tax returns every year and ensure that taxes are paid.
https://www.sv.fin.be.ch/de/start/ueber-uns.html
