Assistant Manager Montreux Jazz Café & Funky Claude’s Bar Permanent – M/F

About the job

Company Description

At the Fairmont Le Montreux Palace, every moment is an invitation to experience unique, special moments, enhanced by exceptional service. As Assistant Manager of the Montreux Jazz Café and Funky Claude’s Bar, you will be the guarantor of this unforgettable experience.

The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year, within the magical setting of the Fairmont Le Montreux Palace. At Funky Claude’s Bar, the lively night atmosphere comes alive with exquisite cocktails and captivating concert line-ups. Thanks to your organisational and interpersonal skills, you will passionately and enthusiastically supervise your teams, ensuring every guest feels unique, privileged, and fulfilled.

Your role will be essential in orchestrating a smooth and memorable service, where attention to detail and friendliness are at the heart of every interaction. You will have the opportunity to turn moments into memorable memories, contributing to the exceptional reputation of the Fairmont Le Montreux Palace.

Join us to make the Fairmont Le Montreux Palace shine through unparalleled moments of sharing and pleasure, both during the day and in the magic of lively nights.

Job Description

Reporting to the Manager of Montreux Jazz Café & Funky Claude’s Bar, the key responsibilities and duties of the role include, but are not limited to:

• Consistently providing professional, friendly, and engaging service
• Replacing the Manager during their absence
• Assisting the Manager to ensure the daily operation of the Montreux Jazz Café and Funky Claude’s Bar, ensuring compliance with service standards
• Supervising (managing, training, motivating, recognising, and developing) the staff of Montreux Jazz Café and Funky Claude’s Bar
• Knowing the concept of Montreux Jazz Café and Funky Claude’s Bar (History, Festival history, founder)
• Creating a good working atmosphere and a safe working environment
• Organising daily and monthly meetings
• Ensuring staff are aware of standards, hotel events, and regional events
• Having a thorough knowledge of the Montreux Jazz Café and Funky Claude’s Bar menus and promotions
• Collecting stock from the cellar that was taken out the previous day, checking the delivery note and signing it every morning
• Participating in service and ensuring its smooth running
• Handling customer requests or complaints promptly and in accordance with procedures and regulations
• Taking reservations
• Pairing wine and food and suggesting options to customers
• Participating in the renewal of the Montreux Jazz Café and Funky Claude’s Bar menus
• Assisting with stock and beverage and food cost control
• Participating in establishing the restaurant’s turnover and implementing actions to exceed it
• Participating in daily cash and restaurant closures
• Establishing schedules and forecasts
• Participating in the hotel’s F&B training
• Actively participating in F&B meetings and leading information sessions
• Handling administrative requests
• Knowing how Opera Cloud operates
• Establishing action plans with the Manager following results from the Opinion Survey, LQA (Leading Quality Assurance), VOG (Voice Of Guest) and ensuring follow-up and results
• Participating in recruiting staff using the Smart Recruiter system
• Knowing, applying, and ensuring the application of LQA technical and emotional standards
• Participating in setting service objectives (financial, customer satisfaction, and staff engagement) and implementing actions to exceed them
• Checking the perfect presentation of staff
• Actively participating in inventories within the department
• Updating your profile on Ines
• Participating in an annual evaluation interview with your Manager
• Being flexible and cooperative in all circumstances, especially when required to collaborate with another department on a temporary basis
• Committing to the quality of your service, discretion, and perfect honesty
• Maintaining a professional attitude, being cheerful, and remaining calm at all times
• Respecting ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Respecting the policies, procedures, and service standards of the department and company
• Any other tasks as assigned

Qualifications

• 5 years of experience in catering
• 1 year of experience in a team supervisory role
• Recognised qualification in service
• Experience in 4* or 5* hotel is an asset
• Written and spoken proficiency in French and English
• Knowledge of a third language is an asset
• Knowledge of OperaCloud is an asset
• Previous experience with a point of sale system (POS)
• Ease with IT tools (Word, Excel, Outlook, payroll system)
• Team supervision skills
• Excellent interpersonal and problem-solving skills
• Passionate about mixology
• Creative, innovative, and up to date with new trends to offer contemporary experiences
• Extroverted, cheerful, sociable, helpful, and available
• Flexible with working hours
• Ability to work night shifts
• Ability to work effectively under pressure in a fast-paced environment
• Ability to focus on customer needs while remaining calm and courteous at all times

Additional Information

Physical requirements of the role:

The physical requirements of the role include, but are not limited to:

· Constant: standing and walking throughout the work period

· Constant: lifting and carrying loads

· Frequent: kneeling, pushing, pulling, lifting

· Occasional: climbing up or down stairs and ramps