Baden-Dättwil
Customer Service Advisor with Accent-Free Swiss German (C2) and French (B2) 80% - 100%
- 22 September 2026
- 80 – 100%
- Permanent position
- Baden-Dättwil
Job summary
AP Dialog AG is a leading provider of call center and telemarketing services. Join a dynamic team providing diverse solutions across industries.
Tasks
- Handle written and phone inquiries for an energy company.
- Create payment agreements and manage complaint resolutions.
- Process electricity meter inputs and relocation notifications.
Skills
- Experience in phone customer contact and a commercial background.
- Fluent Swiss German and B2 level French communication skills.
- Proficient in MS Office and strong written skills.
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About the job
AP Dialog AG is a leading provider of call centre and telemarketing services. The range of services extends from telephone information, support of inbound hotlines to handling complex outbound campaigns for various companies from diverse industries.
Your main responsibilities include:
Receiving written and telephone customer enquiries for an energy company. Creating payment agreements and stopping dunning processes, processing electricity meter entries and relocation notifications, receiving and handling complaints as well as processing enquiries about photovoltaics (PVA). Professional communication, both oral and written, characterises your daily work.
Your profile:
- You have experience in telephone customer contact
- You have an accent-free, clear manner of expression and adapt to
the needs of the customers
- You speak accent-free Swiss German and French at B2 level
- You have a commercial background and have gained initial experience in administration
- Confident use of MS Office
We offer:
- Work partly from home office, partly on-site at the Baden / AG office
- Working hours Monday – Friday 7.30 am – 5.30 pm
- Initially paid hourly, depending on performance paid monthly
- Interesting and varied range of tasks
Applications to: bewerbung@apdialog.ch
www.apdialog.ch
