Business Analyst Processes Retail Customers

40%, Landquart, Work@Home

What to expect

A central role in business analysis at the interface between business units and IT, with direct influence on the design and sustainable optimisation of our business processes
End-to-end analysis, modelling and documentation of existing business processes
Systematic identification, evaluation and implementation of process optimisations focusing on quality, efficiency and automation
Structured collection, analysis, prioritisation and translation of business requirements into actionable specifications for IT as well as support of implementation until successful introduction
Active management of area-relevant internal control system (ICS) topics taking regulatory requirements into account
Leadership of and participation in cross-departmental projects focusing on digitalisation, automation and process harmonisation
Ensuring transparency, traceability and quality in processes and requirements through appropriate methods, standards and tools
Promotion of personal work-life balance through an annual working time model
Up to two days of home office per week (at 100% employment)
Attractive social benefits and discounts for you and your family
A respectful working environment with short decision-making paths and an open communication culture
Flat hierarchies and an open, appreciative corporate culture

What you bring with you

Completed studies in business administration, business informatics or a comparable qualification – alternatively several years of relevant professional experience in business analysis and/or process management in a regulated environment (e.g. health insurance or financial services)
Sound knowledge in the analysis, modelling and optimisation of business processes (e.g. BPMN 2.0, Jira, Confluence, end-to-end consideration)
Experience in the structured collection, prioritisation and documentation of requirements as well as in translation between business units and IT
Experience in the design and execution of software tests
Strong analytical thinking skills and the ability to present and structure complex contexts clearly
Understanding of regulatory requirements and internal control systems (ICS) as well as a pronounced quality and risk awareness
Confident stakeholder management and strong communication skills in dealing with different interest groups
Independent, structured and solution-oriented working style with high personal responsibility
Very good German language skills in spoken and written form, knowledge of Italian is an advantage

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