Sales Associate (THE NORTH FACE - GRANCIA)

Sales Associate (part-time, fixed-term)

Lugano Grancia

Apply now to be part of an extraordinary team tasked with offering our customers a memorable shopping experience.

We are looking for a proactive Sales Associate to join our The North Face team based in Lugano Grancia.

Sales Associates inspire our customers, provide excellent service, and help maintain the highest standards in our store.

The North Face is part of the VF family. VF is a global apparel company that enables people to embrace their desired lifestyle through a wide range of iconic brands. At the heart of our story is a clear purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. The reason we go to work every day, the goal that unites and motivates us to pursue our aims together. It is our ultimate aim.

The North Face is the world’s leading company specialising in exploration. We fuel curiosity. We dare to challenge limits. We create communities. And we lead others with integrity. We are a community of explorers constantly seeking new ideas, places, and people to engage with.

What the role entails

We believe our Sales Associates have a great opportunity to develop their full potential within our company. This is because we offer the support of a global organisation while giving our employees the chance to take on responsibilities at store level.

How to make a difference

We expect our Sales Associates to help deliver memorable sales experiences. To this end, they must:

• Provide high-level service, ensuring all customers are treated with respect.
• Develop in-depth knowledge of the products in store.
• Maintain merchandising standards in line with brand guidelines.
• Stay updated on current trends and the brand’s market positioning.
• Follow all operational procedures in the store and warehouse.

What are the ideal characteristics of a Sales Associate?

• Loves interacting with customers. Acts as an example for the rest of the team through practicality, enthusiasm, and passion for delivering an exceptional customer experience.
• Has a proactive attitude in facing all store circumstances.
• Has a passion for our brand, fashion, and retail in general.
• Has excellent written and oral communication skills in both Italian and English.
• Is flexible when there is a need to work weekends, evenings, and during holidays.

Previous experience is ideal but not necessary. Most importantly, this person embodies and promotes our guiding principles: live with integrity, act with courage, be curious, show empathy, and persevere.

What are the benefits of the role?

We offer numerous benefits that support the mental, physical, and financial wellbeing of all VF employees. When it comes to benefits, we provide a comprehensive package.

Most companies claim to offer competitive salaries, bonuses, excellent pension contributions, and staff discounts (ours is 50%). And at VF, it’s the same. But with some differences. In addition to all this, we offer:

• Career opportunities, allowing you to consolidate skills and experience across different brands.
• A culture based on feedback and support where respect and integrity guide everything we do.
• Personalised training. From onboarding programmes to ongoing online and live training sessions, we are committed to helping our collaborators grow both professionally and personally.

Freedom of expression

We do our best to promote a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that values the diversity of our employees, allowing them to be themselves at work every day.

As a company committed to equal opportunities and minority rights, VF supports disadvantaged groups by providing equal opportunities to both VF employees and candidates.

If what you have read has sparked your interest and you would like to be part of our team, we would be pleased to receive your application.

Due to the high volume of applications we receive, we will only contact candidates eligible for the interview stage.