Customer Service Representative 60-100% Basel and Home Office

Callpoint AG

Basel

Key information

Publication date:19 September 2025
Workload:60 – 100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a Swiss-owned call center, where we care deeply for our team and clients.

Tasks

Be the first contact for all phone inquiries in D/ITA/FR/EN.
Handle complaints, support, and order services in all languages.
Analyze customer issues and develop suitable solutions.

Skills

Native German or Swiss German; fluent in Italian/French (C1 preferred).
Great communication skills and enjoy working with customers.
Good PC knowledge to ease your entry into the role.

Is this helpful?

Callpoint - an owner-managed Swiss call center - cares for our employees and customers with passion and commitment. With us, you have finally arrived.

Communicative, multilingual, and enjoy customer contact? Then come to us, we support and develop you. We are looking for several team players for our department in Basel starting immediately.

You are the first contact person for all telephone inquiries (D/ITA/FR/EN)

You handle complaints and take over support and order service in all national languages

You record customer concerns in the system (SAP/Salesforce)

You analyze the diverse customer problems and develop suitable solutions

Working hours from Monday to Sunday between 07:00 and 22:00

You are available immediately and can start in October

Swiss German / German is your mother tongue

You master Italian and/or French in spoken and written form (C1 is desired)

English is always welcome

You enjoy dealing with customers and like working in a lively team

Good PC skills facilitate the entry

You are looking for a hybrid work model in which you can work from home after training

You are available immediately and can start in October 2025

A clean criminal record and debt collection register extract are required for employment

After the training phase (probation period), part-time and home office are possible

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one more day of vacation each year

You receive surcharges of up to 50% for Sunday and public holiday shifts

Pleasant working atmosphere, careful training, and individual support

Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email marion.saegesser@callpoint.ch.
We look forward to hearing from you!