RUAG AG
Thun
ICT Supporter C5I
- 07 November 2026
- 100%
- Thun
Job summary
Join RUAG's team ensuring nationwide IT support and field service. Enjoy a dynamic work environment with opportunities for growth.
Tasks
- Ensure nationwide IT support and field service focusing on 1st level.
- Analyze technical issues, coordinating solutions at customer locations.
- Assist with hardware, software, and network component maintenance.
Skills
- Completed IT or technical training (EFZ/EBA) required.
- Strong customer and service orientation with sensitivity to user needs.
- Ability to work independently, structured, and as part of a team.
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About the job
What you can achieve
- Ensuring nationwide IT support and field service (focus on 1st level) for security-relevant systems
- Analysing technical problems as well as coordinating and finding solutions primarily on-site with the customer and occasionally supporting remote support / service desk
- Co-responsibility for operations, lifecycle, troubleshooting, and monitoring
- Providing, installing, and maintaining hardware, software, and network components
- Supporting users with questions regarding hardware, software, and ICT services
- Documenting support cases and contributing to the optimisation of support processes
What you bring with you
- Completed IT, technical, or craft apprenticeship (EFZ/EBA)
- Experience in IT support and/or field support
- Interest in new technologies as well as ITIL/ITSM knowledge is an advantage
- Willingness for regular assignments throughout Switzerland (on-site support)
- Driving licence category B required
- High customer and service orientation as well as sensitivity to user needs
- Independent, structured working style as well as teamwork and willingness to learn
- Very good German skills; English and/or French (level B1-B2) advantageous
- Military career as a senior non-commissioned officer or officer is an advantage
Salary and benefits
About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army and other operational and security organisations can fully perform their tasks at all times.
- Completed IT, technical, or craft apprenticeship (EFZ/EBA)
- Experience in IT support and/or field support
- Interest in new technologies as well as ITIL/ITSM knowledge is an advantage
- Willingness for regular assignments throughout Switzerland (on-site support)
- Driving licence category B required
- High customer and service orientation as well as sensitivity to user needs
- Independent, structured working style as well as teamwork and willingness to learn
- Very good German skills; English and/or French (level B1-B2) advantageous
- Military career as a senior non-commissioned officer or officer is an advantage
- Ensuring nationwide IT support and field service (focus on 1st level) for security-relevant systems
- Analysing technical problems as well as coordinating and finding solutions primarily on-site with the customer and occasionally supporting remote support / service desk
- Co-responsibility for operations, lifecycle, troubleshooting, and monitoring
- Providing, installing, and maintaining hardware, software, and network components
- Supporting users with questions regarding hardware, software, and ICT services
- Documenting support cases and contributing to the optimisation of support processes
