Customer Advisor: Customer Service Direct Bank
- 08 July 2026
- 100%
- Permanent position
- Zürich
Job summary
Join Zürcher Kantonalbank's Direct Bank Service Center team! Great opportunity for career growth and a supportive work environment.
Tasks
- Provide phone consultations on banking services and products.
- Identify customer needs and maximize potential solutions.
- Improve processes and direct inquiries to appropriate experts.
Skills
- Completed commercial education; experience in customer consulting.
- Strong communication skills in German, additional languages a plus.
- Tech-savvy with excellent multitasking abilities.
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About the job
80% - 100% | Direct Bank / Service Centre | Zurich | Career Starters, Experienced Professionals
The direct bank for private customers of Zürcher Kantonalbank is responsible for 630,000 customers and offers them the best solutions through excellent advice and dedicated support. Our team of almost 80 people is the first telephone contact point for all financial concerns of our private customers.
Potential approaches are your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to meeting you.
Potential approaches are your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to meeting you.
Your tasks
- Telephone advice to our customers on all services and basic banking products
- Systematic identification of needs and exploitation of customer potential
- Recognising optimisations in processes and services as well as triaging to the appropriate specialist departments
- Looking after our customers with great dedication and passion
- Demonstrating empathy and friendliness daily
Your profile
- Completed commercial training
- Experience in (telephone) customer advice, preferably in the banking sector
- You have the ability to recognise customer potential and enjoy proactively finding suitable solutions
- Technical affinity and pronounced multitasking ability characterise you
- Excellent oral and written communication skills in German
- Foreign languages in Italian, French or Spanish are an advantage
Our offer
- Mutual support and team spirit are highly valued by us
- Central workplace location (Hardbrücke station) in the lively District 5 with very good transport connections and the possibility to work from home
- Your career is important to us as an employer, which is why we support and accompany you on your path
- Various events and internal networks offer you the opportunity to network quickly
- Unique overall package with attractive base salary, variable remuneration and diverse additional benefits (such as public transport, sports, childcare, health insurance, and much more)
Fabian Herzig
is happy to help you.
Phone: 044 292 27 96
is happy to help you.
Phone: 044 292 27 96
