IT Infrastructure Service Manager (m/f/d)

High-quality fresh chocolate – that is what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family-owned company now employs over 2500 people from more than 80 countries worldwide, with a rising trend. The company's headquarters is located in the canton of Glarus. Against a picturesque Alpine backdrop, we produce our fresh chocolates here and continuously develop new, creative ideas in agile teams.

In our corporate division «Corporate Functions», various activities are bundled. In addition to our finance and IT services, this area also includes global marketing and sales management as well as human resources. Fresh ideas are generated here daily, which we lead to success together. Personal responsibility and collaborative work are particularly important to us. Do you want to be part of it too? Then come to us.

• You develop and implement IT service processes as well as best practices and continuously optimize service metrics.
• You ensure a stable and reliable IT service operation and adapt IT services to business requirements.
• You work closely with internal and external stakeholders.
• You identify new technologies and drive their introduction for process improvement.
• You take over contract management and maintain the service catalog.
• You ensure transparent reporting and continuous evaluation of relevant metrics.
• You promote a solution-oriented approach to technical challenges.

• You have a completed degree in information technology, computer science, or a comparable field.
• You bring at least 5 years of experience in IT service management with a technical focus.
• You ideally have an ITIL certification or a comparable qualification.
• You impress with strong coordination and project management skills.
• You think analytically, work structured, and have a good technical understanding.
• You manage multiple tasks and projects simultaneously with confidence.
• You communicate clearly, solution-oriented, and confidently in German and English – both orally and in writing.

• An exciting work environment with motivated colleagues
• A position with a lot of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• Internal and external training opportunities
• Individual career opportunities
• Generous discounts on our products
• Chocolate at the workplace
• Free parking spaces
• Discounts at the Läderach café and staff restaurant

Sounds interesting? Then apply to us. Emilija Minova , Head of Talent Acquisition and Employer Branding, is happy to assist you with any questions.

We ask for your understanding that we do not consider external recruitment agencies for this position.