Root D4
Head of Customer Service Advisory Centre (m/f/d)
- 09 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Root D4
About the job
The Advisory Centre of LUKB is the first point of contact for customer enquiries received via our telephone and digital channels. It also acts as a competence centre for our team-supported customers in the areas of basic products, saving, investing and pension provision.With the 2026-2030 strategy, we are continuously developing the Advisory Centre and strengthening its importance and scope within the bank. This development offers you as a leader the opportunity to actively shape and make an important contribution to the future of LUKB.
You share our values "ambitious", "accessible" and "reliable", are motivated to help shape change and want to take LUKB's customer service to the next level? Then you are the ideal reinforcement as Head of Customer Service Advisory Centre!
Head of Customer Service Advisory Centre (m/f/d)
Your job at a glance
What you achieve with us
- You lead and develop the Customer Contact Centre and E-Banking Support teams with a total of around 25 employees both professionally and personally
- You are responsible for an efficient and high-quality customer service via telephone and digital channels and manage it based on relevant performance and quality indicators
- As a member of the Advisory Centre leadership team, you actively help shape the further development of the Advisory Centre along the 2026-2030 strategy
- You create the organisational and structural framework conditions for the continuous professional development of employees
- You work on projects and strategic initiatives and drive changes from the idea to successful implementation
What you bring with you
- You have solid and successful leadership experience in a customer service, advisory or customer contact centre and know the special challenges of this dynamic environment
- You have a higher banking or business administration qualification (HF, FH, University)
- You are a strong and empathetic leader who provides guidance, develops employees and leads by example
- You bring a pronounced growth mindset, lots of drive and joy in change and convince with strong implementation skills
- You have experience in the conception and implementation of projects and changes
- Technological developments around telephony and digital customer interaction fascinate you; ideally, you also have experience in the financial sector or a good understanding of banking business
- You communicate convincingly at different hierarchical levels, identify with our values and are proficient in Swiss German; knowledge of English is an advantage
Your benefits with us
More time for you
We offer paid cantonal and regional public holidays. Additionally, sabbaticals and extra holiday days for service anniversaries await you.
Flexible working
Choose an individual working model and organise your working hours yourself.
Family-friendly
Benefit from generous maternity or paternity leave as well as additional family allowances.
Strong pension provision
With our company pension fund, you are on the safe side.
Individual development
We support you in your internal and external training and further education so you stay up to date.
Exclusive benefits
Staff conditions on LUKB products and many external discounts save your wallet.
Lara Kaufmann
HR Business Partner
+41 41 206 37 22
