Clerk* in Intermediary Back Office

About the job

What to expect:

• Review and processing of incoming intermediary applications
• Telephone and written support of our external intermediaries for administrative and technical matters concerning products, applications, contracts and commissions
• Recording and processing of various contract changes for private customers
• Ensuring first-level support in the intermediary back office internally and externally
• Conducting quality calls with our customers for welcome purposes as well as to check and ensure advisory quality
• Administrative handling of intermediary onboarding including checking the required documents and preparing intermediary agreements
• Close cooperation with key account managers, private sales management and other internal interfaces
• Active participation in the further development of processes and quality assurance in the intermediary back office

• Commercial clerk with a federal VET diploma or equivalent qualification
• High customer and service orientation
• Strong communication skills and appropriate oral and written expression
• Solution-oriented, precise and efficient working style as well as process orientation
• Independent, reliable and team-oriented personality
• High commitment, resilience, initiative and flexibility
• Experience in the health insurance industry is an advantage
• Knowledge of working with external sales partners, intermediaries or brokers is an advantage
• Confident oral and written German skills (Italian, French and English skills are an advantage)