Head of Energy Billing & Customer Service (m/f/d, 80-100%)

About the job

Our client stands for reliable, sustainable and future-oriented energy and water supply. They operate modern electricity and digital networks and develop innovative solutions in the areas of solar power, electromobility, as well as heating and cooling supply. Do you come from the energy supply sector or an environment focused on energy-related IT systems and billing processes and want to take on leadership responsibility? Then you are in the right place. In this key role, you lead your team and are responsible for the M2C process end-to-end. You contribute both conceptually and actively to the continuous development of processes and interfaces.

Your new role

• As head of the department, you lead two specialists for performance billing as well as the team leader for customer service / reception with her four employees.
• You coordinate and further develop tasks, work processes and interfaces, especially with metering and control, product management and finance.
• You are responsible for the conceptual further development of systems, structures and billing processes in the field of renewable energies.
• You manage and are responsible for collaboration with external partners, system providers and service providers.
• Maintenance and optimisation of the M2C process as well as further development of data analyses for internal and external stakeholders.
• You act as the central contact point for complex issues in the area of billing and customer service.
• Operationally, you support important customer discussions / escalations and relieve your team during peak times.

What distinguishes you

• You have a higher education in business administration, electrical engineering or business informatics or equivalent, solid professional experience.
• You bring practical experience in the energy industry or with a system service provider and are familiar with the processes of performance billing and customer service.
• Furthermore, you impress with good leadership skills and have experience in leading a team.
• You appreciate the variety between conceptual, coordinative, operational and strategic tasks.
• You convince through a pronounced understanding of processes, high IT affinity and a strong quality awareness.

Our attractive offer

• You work at a centrally located, excellently connected site in an economically dynamic environment.
• You benefit from an appreciative corporate culture, collegial cooperation and flexibility through modern working methods.
• An extremely varied and designable role with plenty of scope for action awaits you.
• Our client guarantees you thorough induction and enables you to participate in training, courses and specialist conferences.

Just two more clicks... …and your application will be in my mailbox. You will receive feedback within 72 hours – promised! Do you have questions or would you like further information in advance? You are very welcome to call me at 076 532 01 36. I am also available via email, WhatsApp or the website chat. Discretion is of course guaranteed – I look forward to our exchange.