Sales Commercial Support Specialist – Spare Parts 80 - 100% (f/m/d)

The opportunity

We are currently looking for a Sales Commercial Support Specialist – Spare Parts to join our team and play a key role in supporting commercial activities, customer service excellence, and spare parts order execution throughout the entire customer lifecycle.

If you are customer-focused, highly organized, and thrive in a dynamic technical environment, we would love to hear from you.

How you'll make an impact

• Prepare and manage quotations for spare parts and service activities, ensuring accurate commercial and pricing information in Salesforce and other business systems

• Act as the primary point of contact for customer requests, proactively following up on quotations, opportunities, and commercial inquiries

• Process customer purchase orders and create, maintain, and update sales orders and contract information in SAP

• Coordinate order acknowledgements and approval workflows, ensuring the accuracy of pricing, delivery schedules, payment terms, and customer requirements

• Support logistics and delivery activities by preparing transport documentation, delivery notes, and shipment-related records

• Manage invoicing activities, including invoice creation, credit and debit notes, financial documentation, and follow-up of outstanding payments

• Maintain customer master data and ensure accurate archiving of commercial documentation across SAP, MDG, SharePoint, and other business systems

• Collaborate closely with Sales, Engineering, Project Management, Logistics, and Finance teams to ensure efficient order execution and an excellent customer experience throughout the spare parts lifecycle

Your background

• Degree in Business Administration, Supply Chain Management, or a related discipline

• First experience in commercial support, sales operations, spare parts administration, or a similar role

• Good understanding of quotation management, order execution, contract administration, logistics processes, invoicing, and customer support

• Experience working with SAP, Salesforce, and Microsoft Office applications

• Fluent in French and English, both written and spoken

• Strong customer focus and ability to build effective relationships across cross-functional teams

• Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously

• Proactive, solution-oriented, and committed to delivering a high-quality customer experience

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.