Service Centre Employee 60%

"All children and young people grow up strengthened, confident and joyful – in a supportive environment and a society that enables participation."

This is our vision and currently around 200 employees and over 1000 volunteers throughout Switzerland are committed with great dedication and passion. With our services such as the emergency number 147, parent letters, application training, media usage workshops and many more, we support children and young people as well as their parents every day.

In 2023, Pro Juventute introduced collegial leadership as an organisational form. Decisions are made in circles. Responsibility is distributed across roles instead of being concentrated with hierarchical superiors. We place great value on participation, leadership, communication and transparency throughout the entire team.

Become our friendly voice in contact with donors. As a Service Centre employee, you strengthen trust in Pro Juventute and thus make an important contribution to our services for children and young people in Switzerland. We look forward to your support!

• You are responsible for customer-oriented responses to all enquiries by telephone, e-mail and postal mail
• You complete, clean and administer donor data in our CRM (Salesforce)
• You receive praise and complaints and handle them professionally, customer-oriented and in the best interest of Pro Juventute
• You ensure that our donors are thanked promptly for their donations
• You perform general administrative tasks, assist with office work as it arises and support various areas of fundraising
• You share your expertise with trainees or interns who support the Service Centre
• You work closely with your colleague in the Service Centre as well as the Fundraising and Shipping teams

• You have completed commercial training or an equivalent education/training
• German is your mother tongue; you have good knowledge of French and/or Italian
• You have proven professional experience in customer service and/or internal sales
• You enjoy customer contact and are highly service-oriented
• You can express yourself skilfully and have a pleasant telephone voice
• You have solid MS Office skills and ideally bring CRM experience (Salesforce)
• You are resilient, patient and work carefully and independently
• You bring the flexibility to cover absences of your colleague in the Service Centre

• Meaning in your daily work! Your work always has an impact, whether directly or indirectly, on the well-being of children and young people in Switzerland
• A highly motivated team that works together
• 40-hour working week including generous mobile office arrangement
• Time to recharge: 6 weeks holiday per year
• 5 paid training days (equivalent to 40 hours regardless of workload), which can be taken freely
• 6 weeks paternity leave / 20 weeks maternity leave (from the 2nd year of service).

We look forward to receiving your complete application documents!