Account Manager GBS

About the job

Graphax AG, headquartered in Spreitenbach with eight branches in the German- and French-speaking parts of Switzerland, employs around 190 staff. Due to a broad range of services and thanks to our team of experts, we are among the leading providers of innovative technologies in the fields of Enterprise Content Management, printer fleet management, and complete solutions for both digital and paper-based document workflows in the B2B market. Our services include comprehensive packages consisting of consulting, hardware and software solutions, services, as well as service and support.

As the central point of contact for international customers with a branch in Switzerland (GBS) and for the digitally controlled acquisition and development of micro-customers in the German-speaking part of Switzerland, we are looking for a motivated individual as

Account Manager GBS

Your Tasks

• Central contact person for our GBS customers in Switzerland and support throughout the entire customer journey
• Building long-term customer relationships and ensuring high customer satisfaction
• Responsibility for onboarding new customers and smooth implementation of global contracts and processes at the local level
• Coordination of collaboration between customers and internal departments and support of complex customer projects
• Solution-oriented handling of inquiries and complaints and ensuring professional support
• Active upselling and cross-selling potential within the GBS portfolio
• Close cooperation with international teams and participation in global GBS meetings
• Support in the introduction of new solutions, products, and services
• Customer support also on-site throughout Switzerland
• Planning and implementation of digital campaigns, qualification of leads, and further development of the micro-customer segment

Additional Tasks

• Consistent reporting of all activities, leads, and customer contacts in the CRM system
• Responsibility for the timely submission of statistics and reports
• Further development and co-design of internal processes with the relevant departments
• Oral and written communication in German and English, partly French

Your Profile

• Commercial training with further education in sales/marketing/business
• Several years of sales experience (ideally managed print / IT solutions)
• Experience in negotiation and data analysis
• Very good German and English skills, French an advantage
• Confident handling of MS Office and CRM systems (Dynamics an advantage)
• Driving licence category B and willingness to travel

Our Offer

• An exciting, varied, and responsible role in a market environment with future potential and plenty of freedom to shape it – your ideas, your impact
• Flat hierarchies and short decision-making paths with 190 professionals who stick together
• Attractive employment conditions (pension fund with choice plans, modern office premises, home office, parking, etc.)
• Opportunities for further development – certifications and on-the-job training
• Inspiring, dynamic environment in a strong company with tradition and innovative strength

Have we sparked your interest and would you like to make a valuable contribution to the success of a leading company? Then we look forward to your application. Please apply exclusively via our online application portal. If you have any questions about the position, please contact Daniel Löffel, Sales Manager, phone +41 58 551 12 36.