Customer Service Employee

About the job

About us

Avadis Vorsorge AG is a leading general contractor for pension funds. With a high standard of quality and expertise, Avadis supports private and institutional clients on matters of occupational pension provision. Financial strength, excellent customer service, and outstanding quality are the core elements of our success.

Your team

Are you looking for an entry into occupational pension provision, want to develop further and benefit from employer support?
 
For our customer service in the Services & Operations area, we are looking for a service-oriented, committed, and motivated individual with a workload of 80 to 100%. Together with your team, you will be the first point of contact for our insured persons, provide information on general questions about occupational pension provision, and process pension cases.

Your tasks

• Providing telephone and written information on all topics related to occupational pension provision as well as advising insured persons on pension cases
• Processing pension cases such as entries and exits, vested benefits, buy-ins, home ownership promotion, and retirement with the support of the administration system
• Creating work instructions, checklists, and internal aids as well as supporting the optimisation of processes and workflows 
• Contributing to the maintenance and updating of FAQs, knowledge databases, and standard responses 
• Participating in team meetings, internal training sessions, workshops, and specialist meetings

Your profile

• Completed commercial basic training (EFZ), initial professional experience in the field of occupational pension provision or social insurance environment is an advantage
• Very good German skills in spoken and written form and additionally good Italian and/or French skills, any other language is an advantage
• Experience in telephone and written customer contact is an advantage
• Structured, careful, and independent working style 
• High service orientation as well as good advisory and communication skills 
• Good IT user skills and experience with Microsoft Office
  

Our offer

• Central role in a motivated team and a dynamic company with flat hierarchies and short decision-making paths
• Lots of scope for design as well as training and development opportunities
• Progressive employment conditions (6 weeks holiday, 40-hour week, home office) as well as various additional benefits (REKA, half-fare travelcard)
• Modern offices directly next to Zurich main station

We only accept direct applications for this position.

Your contact

Janine Estermann
Head of Human Resources