VIP Customer Advisor in Direct Sales DE/FR (m/f/d)

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the start. Together we develop further!

137460 | 80 - 100% | Oerlikon, Zurich | Hybrid

Do you want to be the flagship of Zurich for excellent service? Are you inspired by the idea of creating an excellent customer and partner experience together with your team - both on the phone and in writing?

As a VIP Customer Advisor, you will strengthen the Brokers, Direct & Partnerships business area at Zurich Switzerland in the Direct, Digital & Customer Care, Sales & After Sales Personal Lines D-CH sector and be part of the VIPartner Management Personal Lines team. In this role, you advise prospects, partners, as well as existing private non-life customers by phone and in writing, determine the appropriate insurance cover and prepare quotes. Together with your team, you ensure that our customers receive the best possible protection in every situation and feel well cared for at Zurich.

What to expect

• You advise prospects, partners, as well as existing private non-life customers by phone and in writing
• You determine the appropriate insurance cover and prepare quotes
• You provide competent information for customer enquiries and ensure high-quality handling of written customer correspondence
• You take on offline activities such as administrative and organisational tasks within the team

What distinguishes you

• Successfully completed training in the insurance industry (VBV certification advantageous) and/or professional experience in a commercial and customer-oriented role
• Experience and enjoyment in telephone and written customer contact
• Strong sales flair with high sales and advisory competence
• Team-oriented and resilient personality with excellent communication skills and strong customer focus
• Very good German and good French skills (spoken and written); ideally good knowledge of English and/or Italian

Good to know

Part-time or full-time: 80 - 100%

Workplace: Oerlikon, Zurich

Start date: from 01.01.2027 or by arrangement

Travel activity: none

Hybrid working: up to 40%

All about your application

You can apply directly online with us in a first step - you only need your CV for this. Further information about the application process can be found here .

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Silke, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 59.