Team Leader Service Centre 80-100% (m/f/d)

About the job

We move with expertise, trust and commitment – in the heart of Zug

The Compensation Office / IV Office Zug is the competence centre for social insurances in the canton of Zug.

Social insurances cover all phases of life – from birth to retirement age.

About 150 employees are committed to the people and companies in the canton of Zug. You can expect a meaningful activity, flexible working hours with home office and good social benefits.

Are you service-oriented and love dealing with people? Do you enjoy supporting and developing employees? Then we are looking for you as

Team Leader Service Centre 80-100% (m/f/d)

The Service Centre is the central hub of our organisation and combines diverse functions as well as a wide range of tasks. At reception, our customers are competently and friendly advised both by phone and at the counter. In the back office, the employees ensure the maintenance of customer data and are responsible for the digitisation of incoming physical mail. The area of activity is complemented by various building services as well as the maintenance of the cafeteria.

Your tasks

• Personnel and organisational management of the Service Centre with 14 employees
• Ensuring high accessibility and service quality for our customers
• Control and continuous optimisation of daily processes
• Further development of employees
• Coordination with internal interfaces and customers
• Responsibility for capacity planning, forecasting and reporting
• Participation in projects for the digitisation and further development of our customer service

Your profile

• You have been in a leadership position for about 4 years and ideally already have leadership training
• You bring experience in a hub function and skilfully interact with various stakeholders
• Professional experience in the field of (social) insurances is an advantage
• Strong service orientation, independence and initiative

Instead of a cover letter, please answer the following questions:

1. Was there a situation or position in your career as a leader where you shaped the future together with your team? How did you proceed?

2. Describe a situation in which you brought together different interests and acted competently and successfully as a hub between employees, departments and management.

3. What is your vision of a successful Service Centre and how do you see your role in it?

We look forward to receiving your application via our application portal at www.akzug.ch/stellen

Tanja Romer, Human Resources, Baarerstrasse 11, PO Box, 6302 Zug.