Key Account Manager & Payroll Support Specialist 80% - 100%

About the job

About the Role

KLARA is the all-in-one business software for Swiss SMEs – from accounting to payroll, cash register and payments. As part of ePost Service AG (Swiss Post), we digitalise the everyday life of small and medium-sized enterprises.

For our Finance & Payroll team, we are looking for a person who connects two worlds: the close support of selected major clients and the professional support around payroll and accounting.

Your Tasks

• As part of a strategic partnership, you will take over several medium to large Swiss SME clients from a partner company and support them permanently – including onboarding, training and ongoing support. Your predecessor will closely train you over several months to ensure a smooth handover.
• You support the Finance & Payroll support team and resolve support cases from our clients – via email, ticketing system or online meeting.
• You onboard new SME clients in the areas of accounting and payroll.
• You continuously optimise our support articles – also to improve the performance of our AI agents.
• You ensure the feedback loop to development and thus help to make our software better step by step.

Your Profile

• Solid experience in payroll and finance, with appropriate education or further training. The focus of the role is on payroll.
• Ideally experience in key account management: creating business cases, negotiations, onboarding and support of medium to large Swiss companies.
• Ideally experience with payroll software in the Swiss market.
• Languages: German is a requirement, very good French skills are a great advantage, optionally English and Italian are further advantages.

Your Perspective

• A challenging role in a dynamic environment
• An attractive salary system
• A collegial and close-knit team
• Flexible working model with home office and attractive workplaces at various locations in Switzerland

Have we piqued your interest? Then please send us your application documents. We look forward to meeting you soon.

If you have any questions, Ms Manuela Unger, Head of Human Resources, will be happy to assist you.