Porter/Valet (M/F/X) - Fixed-term Contract

About the job

Company Description

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an unparalleled worldwide reputation characterised by 236 luxurious rooms and suites and a highly refined gastronomic experience, the Fairmont Le Montreux Palace is truly an enchanting place. Its six restaurants and bars offer a wide range of delights sure to satisfy the most discerning palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specialises in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

At Fairmont Le Montreux Palace, we turn every arrival into a memorable welcome and every departure into an unforgettable memory. As a Porter/Valet, you will be one of the first faces our guests meet, playing a key role in the experience they will have at our iconic establishment.

Your mission: to offer a warm, unique, and special service where every gesture counts. You will welcome guests with elegance, assist them with their luggage, and carefully park their vehicles. Your presence and professionalism will create a valuable connection with our guests, making them feel welcomed and valued throughout their stay.

If you are passionate about service excellence, enjoy working as part of a team, and are ready to contribute to unique and special stays, this position is for you.

Join our team and become an ambassador of Fairmont Le Montreux Palace, where every day is an opportunity to turn simple moments into magical memories.

Summary of Responsibilities:

Reporting to the Chief Concierge, the essential responsibilities and functions of the role include, but are not limited to:

• Consistently providing professional, friendly, and engaging service
• Escorting guests to their rooms, carrying luggage, messages, or any other items within the hotel
• Ensuring timely and efficient transfer of luggage to and from rooms
• Driving and parking guests’ cars according to standards
• Ensuring the guest becomes familiar with their room upon arrival; for example, explaining how the thermostat works
• Remaining in the lobby after carrying luggage to respond to guests’ needs, under the authority of the assistant chief concierge
• Informing guests about hotel facilities in an informative and helpful manner
• Informing guests about activities, events, and more
• Knowing and applying LQA technical and emotional standards
• Committing to the quality of service, discretion, and complete honesty
• Maintaining a professional attitude, smiling, and remaining calm at all times
• Respecting ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Adhering to departmental and company policies, procedures, and service standards
• Performing any other assigned tasks

Qualifications

• Previous experience in a 4* or 5* hotel is an asset
• Previous experience in guest reception is an asset
• Holder of a valid Swiss driving licence
• Fluency in French
• Good knowledge of English
• Knowledge of another foreign language is an asset
• Particularly responsible and reliable
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work as part of a team
• Ability to focus on guests’ needs while remaining calm and courteous at all times
• Interest in local tourist activities

Physical requirements of the position include, but are not limited to:

• Constant: standing and walking throughout the work period
• Frequent: lifting and carrying loads
• Constant: kneeling, pushing, pulling, lifting
• Frequent: climbing up or down stairs and ramps

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications submitted through our recruitment site https://careers.accor.com/fr/fr will be considered.

BENEFITS

• Accommodation possibility subject to availability
• One meal per day worked (benefit in kind)
• Discounts at various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

ABOUT FAIRMONT HOTELS

"Turning moments into special memories"

Driven by a commitment to excellence, we continuously evolve to meet the ever-changing desires and expectations of our guests and colleagues while preserving our iconic heritage.

Charismatic • Connected • Precious • Exceptional

At Fairmont, we have one passion: to offer our guests the most extraordinary destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates and the heart of London, our guests choose our hotels for their incredible locations. Our hotels are designed by combining unique architecture with creative and artistic décor, complemented by superb facilities and attentive service to provide an unforgettable guest experience. That is why you will find exceptional career opportunities in North America, the Caribbean, Europe, Africa, the Middle East, and Asia-Pacific, as well as the best training, career development, recognition, and reward opportunities in the industry.

Attentive service.

At the heart of our service promise is our staff, conscientious and caring employees equipped with the tools necessary to deliver memorable service.

For over a century, we have been closely connected to the communities around us. With us, precious moments are celebrated and history is made.

Our teams are guided by values of respect, integrity, teamwork, responsibility, and service excellence; we uphold the highest ethical and quality standards and treat all colleagues with fairness and dignity. A leader in community and environmental matters, Fairmont is also renowned for its eco-friendly tourism practices and its recognised Environmental Partnership programme. A promising future awaits you.

Experience The Grandest of Feelings

The wait is over. The time has come to offer guests an unparalleled experience. Take them behind the scenes of a Broadway show, fly over the Swiss Alps in a private helicopter, enjoy a 24-carat facial in the most luxurious spa in Dubai, and experience the elegance and exceptional hospitality of our establishments.

These experiences evoke the thrill of discovery, the resonance of history, the romance of the senses. Majestic landscapes and exclusive boutiques. Intimate meals and shared celebrations. A world of escape awaits them.

History is all around us, but every step taken is anchored in the present moment, and the promise of adventures to come continues to drive us forward.

WHY WORK AT ACCOR

At Accor, we recognise the value of our employees. By offering each of them a range of benefits throughout their career at Accor, wherever they are, we aim to honour all those who contribute to the Group’s success and reputation.

We are much more than a global leader. We welcome you as you are, and you can find the job and brand that match your personality.

By joining Accor, you write every chapter of your story, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, https://careers.accor.com/fr/fr

Do what you love, care for the world around you, dare to challenge the status quo! #BELIMITLESS