IT Supporter 100%

Würth AG supplies craftsmen from all industries with quality products and coordinated system solutions around the workshop, warehouse, and on the go. The versatile range includes over 150,000 items: from screws, dowels, and fittings to tools, machines, chemical-technical products, and occupational safety to vehicle equipment and warehouse management. Proven since 1945 and based in Switzerland since 1962, Würth AG offers tailored solutions with the goal of making everyday life easier for its partners. Würth AG, headquartered in Arlesheim (BL), is a company of the globally active Würth Group.

Tasks

• First Level Support: Contact point for technical inquiries and troubleshooting (by phone, email, chat, and via ITSM ticketing tool in DE, FR, and EN)
• Inventory recording and reporting of ordering needs for IT hardware
• Data and access management: recording, managing, and maintaining user data and access rights
• On- and offboarding as well as internal role changes of employees for IT hardware, software, permissions in SAP as well as in Active Directory and Intune including setting up workplaces
• Creating and maintaining technical documentation
• Support in IT projects and in the introduction of new technologies and systems

Requirements

• Experience in IT support
• Very good German and French skills in spoken and written form, English skills are an advantage
• Exceptionally high service orientation and joy in solving IT problems
• Strong communication skills and enjoyment in dealing with people
• High social competence to inspire and support employees for digitalization goals
• Independent, structured, and solution-oriented working style
• Teamwork skills and analytical thinking ability
• Knowledge of Windows 10, Windows 11, iPadOS, iOS, ticketing tools, SAP, Intune (MDM), and Microsoft 365 tools is an advantage

We offer

• Possibility for one home office day per week
• 5 weeks vacation / 40h week
• A young, dynamic, and family-like team
• An exciting and challenging activity in a dynamic environment
• Discounted staff restaurant