Head of Internal Sales (m/f/d) 100%

About the job

The Avosano Group is a Swiss company positioned in the fields of pharmaceutical wholesale and pharma prewholesale, offering efficient, high-quality, and innovative services along the pharmaceutical supply chain throughout Switzerland. The Avosano Group employs a total of 650 staff across three locations with its two subsidiaries Avosano AG (pharmaceutical wholesale) and Avosano Industrie Service AG (pharma prewholesale).

At our Niederbipp location, we are looking for an immediate or mutually agreed appointment of a

Head of Internal Sales (m/f/d) 100%

• You lead our bilingual internal sales team (German, French) at the Romanshorn, Puidoux and Niederbipp locations and promote a shared team culture across all sites and language regions.

• You specifically develop your employees and are responsible for personnel planning, recruiting, onboarding, as well as deployment planning that ensures service times and cover.

• You manage the central processes in internal sales, from customer master data, contracts and conditions to billing, ensuring high data and process quality.

• You ensure solution-oriented handling of customer concerns, complaints, credit notes and escalations, together with sales, logistics and quality management.

• You ensure regulatory and internal requirements in internal sales, especially in the areas of GDP, data integrity and internal control system, and participate in audits and inspections.

• You build a practical key performance indicator and control system for the internal sales department and derive targeted measures from it.

• You optimise processes and workflows, drive digitalisation and automation forward, and actively contribute to cross-functional projects.

• You are the central interface between customers, sales, logistics, controlling and finance and are responsible for the personnel and project budget of the internal sales department.

• You have a completed degree (e.g. business administration) or a commercial basic education with further training in business administration, sales or management (e.g. higher vocational school, federal specialist certificate).

• You have several years of experience in internal sales, customer service or order processing; experience in pharmaceutical wholesale, the pharmaceutical industry or retail as well as knowledge of GDP requirements is an advantage.

• You bring several years of leadership experience, ideally in leading a larger, multi-site and multilingual team, also remotely.

• You have experience in process optimisation, project work and change management.

• You have solid SAP knowledge (ideally SD/master data) and very good Excel skills; an affinity for data analysis (e.g. Power BI) is an advantage.

• You work in an organised, independent and solution-oriented manner, think networked in complex process landscapes and combine structured, analytical thinking with pragmatic implementation.

• You are a responsible, trustworthy personality with sensitivity to cultural differences between locations and language regions and a service-oriented, entrepreneurial attitude.

• You communicate clearly and confidently, even in stressful and escalation situations, fluently in German and French and have good English skills; knowledge of Italian is an advantage.

• A working environment with drive: Modern, dynamic and varied – here you will find tasks that challenge, motivate and open up new perspectives every day.

• Not just follow, but shape directly: With AvosanoIdee you can contribute your own suggestions, implement improvements and make everyday work more efficient and safer.
  And the best part: your commitment is rewarded.

• A team that grows together: You work with dedicated colleagues – supported by management that takes your development seriously and promotes it.

• Time for yourself: At least 5 weeks holiday – plus the possibility of unpaid leave if you need additional time off.

• Comfort in everyday work: Free parking directly at the door as well as a cafeteria with lunch at fair employee prices.

• More for your shopping budget: Discounts on our wholesale range as well as benefits with selected partners.

Let’s take the next step together. We look forward to your application.