Infrastructure Project Management Lead

About the job

The Vaud Hospitals Federation IT ( FHVi ) is the preferred IT partner of 12 hospitals and regional health institutions in the canton of Vaud. FHVi supports them in the many challenges of digital transformation in the healthcare sector and its main missions are to plan, design, implement and operate the IT system of its members. There are more than 120 employees serving 14,000 users, with over 8,000 workstations spread across around one hundred geographical sites and three cantons (VD, VS, FR).

The position is open to both women and men. For ease of reading, terms are only in the masculine form.

Infrastructure Project Management Lead

Be part of the FHVi adventure!

Your mission

As Project Management Lead, you ensure the management of the project managers team within the Infrastructure, Operations & Support department.

You guarantee the proper execution of the department’s IT infrastructure projects, from their scoping to their production deployment and operational handover, respecting priorities, budgets, deadlines, standards and the project management methodology defined by FHVi.

An experienced manager with a solid understanding of IT infrastructure environments, you support and challenge project managers in leading complex projects notably involving networks, systems, data centres, virtualisation, cloud, telecommunications or security.

You particularly ensure risk control as well as the security, availability, reliability, performance and operability of deployed solutions in a critical hospital environment.

You act as the interface between project managers, the Department Director and the PMO, contributing to portfolio prioritisation, resource allocation and the department’s roadmap construction.

Your responsibilities

Management and development of the project managers team

• Provide hierarchical management of the Infrastructure project managers team: administrative management, annual reviews, setting individual and collective objectives and monitoring their achievement.
• Support and challenge project managers in leading complex projects and intervene in support or escalation when required.
• Develop the team’s autonomy and skills, identify training needs and support development and certification paths.
• Participate in recruitment and integration of new project managers.
• Monitor external resources: services, commitments, quality of interventions and costs.

Steering and control of infrastructure projects

• Ensure overall control of the department’s IT infrastructure projects: scope, schedule, budget, resources, risks, dependencies and deliverable quality.
• Ensure security, availability, reliability, performance, service continuity and operability requirements are met.
• Identify major deviations and risks and manage, with project managers and responsible parties, necessary corrective measures.
• Ensure good coordination of internal and external actors involved in projects.
• Guarantee controlled transition from Build to Run, especially during production deployments.

Resource allocation and workload management

• Assign project managers to projects based on priorities, required skills, complexity and availability.
• Maintain a consolidated view of the team’s workload and capacity and anticipate internal and external resource needs according to the roadmap.
• Identify risks of overload or bottlenecks and propose necessary measures.
• Resolve resource conflicts in liaison with the Department Director and PMO.

Governance, methodology and project performance

• Ensure application of the project management methodology defined by FHVi and that governance level is appropriate to project criticality and complexity.
• Ensure quality and completeness of elements necessary for management: scoping, schedule, budget, risks, dependencies, decisions, milestones and reporting.
• Organise regular reviews to assess project health, anticipate deviations and identify necessary actions.
• Harmonise practices, tools and management rituals within the team.
• Define and monitor indicators to evaluate project performance and control.
• Capitalize on feedback and evolve practices in collaboration with the PMO.

Portfolio, roadmap and coordination

• Act as interface between project managers, Department Director and PMO for project monitoring, arbitrations and escalations.
• Consolidate portfolio reporting: progress, budgets, risks, dependencies and expected decisions.
• Prepare and participate in steering committees and various governance bodies.
• Facilitate arbitrations between project teams, technical teams, operations and other stakeholders.
• Build, with the Director and team leaders, the consolidated department roadmap and contribute to its integration into FHVi’s overall roadmap.
• Contribute, with the PMO, to project request scoping and prioritisation as well as dependency management between projects.
• Participate in the preparation and monitoring of the department’s Build activities budget.

Profile sought

Education & experience

• Higher education in computer science, information systems engineering or related technical field, at HES/EPFL/university level (Bachelor or Master), or equivalent qualification.
• Additional training in management or project management is an asset.
• Recognised project management certification (HERMES, PMP, PRINCE2 or IPMA); Agile certification is an advantage.
• Minimum 8 years’ experience managing complex IT projects, including significant experience in IT infrastructure projects.
• Minimum 3 years’ experience in hierarchical management of an IT project managers team, ideally in infrastructure.
• Experience in projects covering multiple infrastructure domains: systems, networks, data centres, virtualisation, cloud, telecommunications and/or security.
• Experience gained in critical and complex environments; experience in multi-site, hospital or parapublic contexts is an asset.

Technical and professional skills

• Solid understanding of IT infrastructure architectures and environments: networks, systems, data centres, virtualisation, cloud, telecommunications and security.
• Ability to understand and challenge technical issues, choices and risks of a project and to communicate credibly with specialised teams.
• Good understanding of cybersecurity, availability, resilience, service continuity and infrastructure operability issues.
• Thorough mastery of classical, agile and hybrid project management methodologies.
• Expertise in managing complex projects: budgets, resources, risks, dependencies, priorities and coordination of multiple internal and external stakeholders.
• Ability to manage a project portfolio, consolidate workload and risk views and inform arbitrations.
• Proficiency with project and portfolio management tools.
• Good knowledge of ITIL principles and processes, especially transition to operations.
• Knowledge of public procurement (AIMP/LMP) is an asset.

Managerial skills

• Manage and unite a team of experienced project managers by providing clear framework and encouraging responsibility.
• Support and challenge project managers in their practices, decisions and handling of complex situations.
• Develop skills and autonomy of team members and support their progression.
• Arbitrate priorities and make necessary decisions in complex or constrained contexts.
• Identify deviations or risk situations and support definition and implementation of corrective actions.
• Reconcile technical, operational, human, budgetary and organisational issues in decisions and arbitrations.

Managerial attitude and personal qualities

• Unifying leadership combining listening, rigour and ability to create an environment of trust and cooperation.
• Analytical and reflective capacity to understand complex situations, identify priority issues and maintain an overall vision.
• Ability to take a stand and assume decisions, even when interests or constraints of different stakeholders diverge.
• Interpersonal ease and cooperative spirit to build trustful relationships with technical, business and management interlocutors.
• Clear, structured and audience-appropriate communication, notably to make complex issues accessible, argue recommendations or raise alerts.
• Results orientation and sense of responsibility, combined with constant pursuit of efficiency and practice improvement.

Languages

• French: excellent oral and written command.
• English: good command in a professional environment.

What we offer you:

- A stimulating opportunity to evolve in the healthcare sector, a constantly evolving and meaningful field.

- The possibility to actively contribute to ambitious projects related to ongoing digital transformation.

- A pleasant working environment within a human-sized organisation where team spirit and proximity are valued.

- Attractive employment conditions, with regular salary progression adapted to responsibilities, in accordance with the staff status directives in force at FHVi, including:

• A 13th month salary and competitive social benefits.
• 25 days’ holiday per year (30 days from the year of turning 50).
• Access to continuing education to support your professional development.
• Possibility of partial remote working.
• Access by public transport.