PIDAS Aktiengesellschaft
Dübendorf
Last quarter
IT Support Champion
- 08 December 2025
- 100%
- Permanent position
- Dübendorf
Job summary
Join our team as a Support Champion, making technology human. Enjoy a collaborative work environment with opportunities for personal growth.
Tasks
- Analyze and resolve IT issues via phone and written communication.
- Provide remote support in both German and English languages.
- Act as a bridge between users and tech, ensuring clear communication.
Skills
- Completed IT training or equivalent work experience required.
- Strong knowledge of Microsoft client operating systems and MS Office.
- Empathy and communication skills for direct user interaction.
Is this helpful?
About the job
AboutYour Tasks
- Receiving, analyzing, and resolving IT issues, questions, and change requests (by phone & in writing)
- Remote support in German and English
- Classification and forwarding of tickets to 2nd level support
- Interface between end user and technology – you translate needs clearly and solution-oriented
- Responsibility for high User Happiness and a consistently positive service experience
What you bring
- Completed training in computer science or equivalent professional experience
- Good knowledge of common Microsoft client operating systems and MS Office
- Confident handling of IT systems and enthusiasm for technology
- Empathy, patience, and strong communication skills in direct contact with users
- Experience in healthcare is an advantage
- Team player who lives and wants to further develop service excellence
Your Profile
- In-house Champions Academy
Open corporate culture with room for ideas & participation
Modern infrastructure & home office
Good accessibility by public transport – free parking spaces
Regular team events & exchange formats
- Internal development opportunities
Your Impact
You are more than an IT supporter – you are a Support Champion.
With your contribution, you make technology human, connect Bots & Brains, and build with us the smart service desk of the future.
Your Contact Person
Timo Plattner
Chief People Officer
