ServiceNow Specialist CSM and Project Manager
- 27 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
Canton of Zurich
Finance Directorate
Office for Informatics
Office for Informatics
Zurich
by arrangement
Development | Further development | Digitalisation
ServiceNow Specialist CSM and Project Manager
80 - 100%
To strengthen our Business Services IT team, we are looking for a committed individual to further develop our ServiceNow platform with a focus on Customer Service Management (CSM). Together, we drive the digitalisation and automation of canton-wide processes.
Your tasks:
- Leading or co-leading demanding ServiceNow projects as well as participating in central roles in strategic initiatives
- Analysing, recording and coordinating requirements with specialist departments, stakeholders and external implementation partners
- Further developing the ServiceNow platform and its modules with a focus on CSM processes and functionalities
- Advising and supporting internal customers on professional, procedural and technical issues
- Responsibility for the professional and technical design of solutions and managing implementation by external partners
- Contributing to the establishment and further development of operation, support and governance of the ServiceNow platform
- Participating in the introduction and further development of ITSM, ITOM, SAM, CSDM, AI functionalities and other innovative ServiceNow initiatives
Your profile:
- Completed studies (FH/HF) in computer science, business informatics or comparable education
- Practical experience in the conception and configuration of ServiceNow CSM as well as experience in integrating CSM and ITSM
- Several years of experience as a project manager, business analyst, solution designer or consultant
- Experience in analysing, designing and optimising business processes
- Good technical understanding of modern IT technologies, especially in the area of Identity & Access Management, cloud platforms (Azure) as well as interfaces and integrations
- Experience in collaborating with external providers and implementation partners
- Strong communication and moderation skills as well as experience in conducting workshops
- High sense of responsibility, initiative and a healthy assertiveness
Your contact
Artur Gabor
Team Leader Business Services IT
+41 43 259 48 76
Team Leader Business Services IT
+41 43 259 48 76
Dear recruitment agencies! Please contact us before uploading any dossiers. Your contact: Julia Ernst (Recruiting Partner) at +41 43 259 35 19.
About us
The Office for Informatics (AFI) is the IT competence centre of the Canton of Zurich. It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, judiciary and independent institutions. Commissioned with implementing the new Information and Communication Technology (ICT) strategy, the Office for Informatics accompanies and supports the Canton of Zurich into the digital world.
About 1200 people work in the Finance Directorate at four locations in Zurich. We manage the dossiers of finance, taxes, personnel, procurement and IT. Those who work with us shape the canton – versatile, responsible and with impact beyond their own area of responsibility.
We offer...
Lunch voucher
a diverse catering offer thanks to the lunch voucher
Fair salaries
a fair salary with a transparent salary system and allowances according to function
Scope for creativity
room for own ideas and active participation
Good and broad training and further education opportunities
varied training and further education opportunities
Responsible activity
the chance to take responsibility and help shape
Workplace near the station
a central location with good public transport connections
Flexible working time models
flexible working time models that adapt to life phases
Your application process
- Pre-selection
- Initial interview on site
- Online assessment
- Second interview on site with team introduction
- Final decision
