Concierge (m/f/d), Summer Season 2026

About the job

Become part of our team at The Alpina Gstaad

At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled in the stunning landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication. Combining traditional alpine charm with modern style, The Alpina Gstaad is far more than a luxury hotel – it is a sanctuary where nature, culture, and luxury merge in perfect harmony to create a true sense of home.

Since the opening of our house, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we take pride in offering a welcoming atmosphere that is both exclusive and familiar.

Our team is the heart of our success. We create a working environment where motivated and talented people come together to help shape unforgettable guest experiences.

Brief & concise

• Completed training in hotel management
• Experience in a similar position in a comparable luxury hotel
• Strong leadership skills and team spirit
• Excellent English skills and at least one other language (German or French)
• Confident, professional, and authentic appearance – also in written communication
• Very good knowledge of the local culture and offerings is a great advantage
• Comprehensive understanding of all processes at reception and the concierge desk
• High organisational talent and structured working method
• Sensitivity to situations and people – anticipating and acting accordingly

Main tasks

• Active support and confident representation of the Chief Concierge
• Taking responsibility for the team at the concierge desk in the absence of the Chief Concierge
• Efficient organisation and reliable execution of all internal and external guest requests
• Competent contact person for guests regarding all concerns and challenges
• Secure management of mail and monitoring of fire alarm systems
• Timely forwarding of incoming guest messages
• Sale of hotel services as well as fulfilling individual special requests with the utmost discretion
• Ensuring smooth operation in the concierge area – both operationally and personnel-wise
• Professional and solution-oriented handling of guest complaints
• Strict implementation of hotel-specific standards and the quality management system (AMS)
• Consistent adherence to and implementation of the standards of the Environmental Management System (EMS)
• Independent processing and coordination of all reservations (tee times, taxis, external restaurants, etc.)

Why you should join us

At The Alpina Gstaad, we place great importance on providing our employees with an inspiring environment just as we do for our guests. We support your development, well-being, and satisfaction with unique benefits:

• Staff accommodation – various categories in the region are available to our seasonal employees
• Individual training programmes – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterised by respect, team spirit, and excellence, where every achievement counts