Clerk Front Office Outpatient Services

About the job

80-100%, Winterthur / Smart Working

Shape your future - together with us!

You enjoy direct customer contact, think solution-oriented and want to help shape one of the most dynamic business areas of AXA Switzerland? Then you are exactly right in our Health Care team.

Since 2017, AXA Health Care has been one of the fastest growing areas of AXA Switzerland - today we serve over 200,000 customers with supplementary health insurance and innovative services such as our switching and billing service. We take over the administrative effort so that our customers save time and money.

In Health Care, you work in the pension area of AXA Switzerland. With our diverse and advanced products, we create freedom and security for our customers so that they can live their lives without worries.

AXA is the number 1 pension partner in Switzerland. With our diverse and advanced products in the areas of health as well as private and occupational pension provision, we create freedom and security for our customers so that they can live their lives without worries.

What to expect

• You are the first point of contact for insured persons, service providers and other stakeholders - by phone, in writing and via digital channels such as the customer portal and myAXA app
• You ensure competent, solution-oriented support and a first-class customer experience
• You use modern, AI-supported tools for efficient processing of customer concerns and actively contribute to further developing our digital services
• You coordinate concerns independently and forward them purposefully to the responsible specialist departments
• You work closely with the back office and other interfaces and promote smooth, cross-departmental collaboration
• If suitable, you contribute to cross-departmental projects

What you bring

• Commercial training with experience in the health insurance environment and/or basic medical training (e.g. pharmaceutical assistant, druggist, MPA, FaGe, nursing specialist)
• Enjoyment in working with digital tools and openness to new, AI-supported working methods
• Strong communication skills and enjoyment of demanding customer conversations
• Very good German skills in spoken and written form; a second national language (French or Italian) is mandatory, English skills are an advantage

What we offer you

We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days per year

Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations

Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings options, up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch catering or lunch card, Smart Working allowance CHF 200 per year

Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles

Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, quiet rooms, employee care, online health portal, various seminars/events on health prevention & mental health

Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social)

Your future workplace

General-Guisan-Strasse 42, 8400 Winterthur

Apply now!

Do you have questions or further concerns? Diana Carbognin is happy to assist you by email ().

More information about the application process can be found here .

Diversity and inclusion are close to our hearts at AXA

Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process.

If you need support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way you can develop personally and shape the world of tomorrow with us - by protecting what really matters.

If you want to learn more about AXA as an employer and dive deeper into our working world, you are exactly right on our career page !

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We look forward to your application!

For administrative and data protection reasons, only complete application dossiers (CV, certificates, certificates etc.) uploaded via the online application link will be considered.

We cannot consider applications via recruitment agencies for this position.