Service Desk Engineer 80-100% (m/f/d)

About the job

Your Role with Us

• You are the first point of contact for IT enquiries, providing 1st and 2nd level support to our SME customers and, if necessary, carrying out support assignments on site at customers.
• You support our Platform Engineers and Solution Architects in their daily work for our customers and all our employees with internal technical matters.
• You take on tasks for our Digital Solutions Team in SharePoint administration as well as in the area of Microsoft Teams Basic.
• You assist with operational and maintenance work, monitor the monitoring and data backups, and engage with the latest technologies (focus on Microsoft 365, Azure, PRTG, Copilot and Veeam).
• You actively participate in internal projects and process optimisations.

What You Bring

• You work independently, in a structured and process-oriented manner with a high level of service and quality awareness.
• You are communicative, like to get stuck in and enjoy solving challenges and making a difference together with an ambitious team.
• You excel with good knowledge of modern system solutions in the Microsoft environment and bring experience in network support.
• You have completed training in the ICT field (ICT specialist, computer science apprenticeship EFZ or equivalent training).
• Ideally, you have already gained initial experience in the Service Desk.
• You communicate confidently in German and English.