Front Office Employee (50%)

About the job

You want to contribute? We give you room to manoeuvre. You think ahead? We support you in doing so. Together we shape the future for our clients! Interested? We look forward to hearing from you!

The IV Office of the Canton of Bern is undergoing change and is focusing on a modern corporate and leadership culture. The Service Center, as the service centre of the IV Office Bern, ensures that processes, services and benefits are provided efficiently, uniformly and with high quality. The Front Office is a central point of contact of the IV Office Canton Bern. Here, a wide variety of concerns from insured persons, relatives, partner organisations and employees come together daily. As a Front Office telephone operator, you ensure that callers quickly reach the right place, receive initial answers and feel well looked after.


What you can achieve with us

• You operate our telephone switchboard and receive the concerns of our callers in a friendly and professional manner.
• You clarify what it is about, answer initial questions and forward callers to the responsible specialists or external offices.
• You assist with simple questions about IV and AHV, our website and forms.
• You welcome visitors, register them with the responsible office and assist with spontaneous requests at reception.
• Your calm and service-oriented manner helps ensure a professional first contact even in demanding situations.

• You have completed vocational training.
• You have experience in telephony, reception, customer service or a comparable activity.
• You enjoy communicating confidently with a variety of people and can quickly grasp and correctly classify different concerns.
• You have very good German skills and good spoken French skills.
• You work reliably, carefully and independently and keep an overview even with a higher workload.
• You are service-oriented, friendly and can appear clear and assertive at the same time.
• Handling digital work tools and various IT applications is natural for you.

Working hours:
Annual working time (42 hours/week), possibility to work part-time as well as remotely, paid breaks

Holidays:
At least 25 days of holiday per year, 28 days from the age of 45 and 33 days from the age of 55. Possibility of unpaid leave

Salary:
Cantonal salary system, gender-neutral and comprehensible salary policy. Full salary during parental leave, military, civil protection and civilian service

Social insurance:
Above-average contribution to the Bernese pension fund, payment of half the premium for non-occupational accident, supplementary accident and daily sickness allowance insurance

Training and further education:Financial and/or time contribution to training and further education projects

Health:
Ergonomically equipped workplaces, free fruit, discounted meals in the in-house restaurant, rest room, in-house massage option, participation in fitness activities and loan bicycles