Job title: Performance Coach

Location: Zurich

Opportunity: Full-Time, Permanent

The role of a Performance Coach is central to providing our customers with a safe, caring, professional and proactive service, focussed on supporting your clients with expertise and guidance to achieve their desired outcomes.

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and this role assists our mission by delivering and implementing the Westfield Health Wellbeing programme to our client.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role

• Instructing, supporting and motivating clients in a safe and professional manner to achieve their personal goals
• Design and deliver 1-2-1 client training programmes / re-programming, as needed, to support and achieve Client goals
• Deliver onsite assessments of health and training capability using the Westfield Health Wellbeing evaluation procedures and codes of conduct:
• Conduct 1-2-1 reviews at required intervals to optimise client engagement, retention and personal outcomes
• Proactively maintain high levels of engagement with clients to promote retention, joy, encouragement and motivation
• Support and facilitate ‘peripheral’ activities, inclusive but not exclusive to, events, presentations, talks, and all related activities to the services we provide
• Provide weekly/monthly operational reporting metrics to the Performance Manager, for example, engagement statistics, service outcomes, satisfaction results, and activities carried out
• Proactively contribute to the local calendar of events to support service development and design
• Plan and lead group exercise classes, as required
• Maintain up to date market knowledge of the wellbeing sector to support your role and the objectives of the Client
• Actively support the development of other team members through involvement / leading educational activities, as required
• Capability to work professionally and proactively within a team and support the day-to-day operation of the site
• Consistently demonstrate a high degree of professionalism at all times
• Perform all expected duties for your role to a high standard at all times
• Follow all required policies and procedures set out by Westfield Health Wellbeing and the Client
• Maintain up to date professional credentials
• Positively demonstrate the Westfield Health Wellbeing values at all times
• Service delivery / travel across the Client campus locations, within the specified city/region, is necessary

About you:

Education and Qualifications

• Currently hold an industry certificate such as Level 3 Diploma in Personal Training/Fitness Instructing/Coaching
• REPS or CIMSPA accredited Level 3 Personal Training qualification
• Degree in Exercise or Sports Science related field

Experience

• Minimum of two years of personal training/fitness coaching experience
• Demonstrable experience in a corporate wellbeing environment is desired but not essential
• A proven track record of successfully working individually to establish training needs, develop interventions to meet these needs, and deliver high-quality health and wellbeing solutions and intervention outcomes
• Experience in teaching group fitness classes with emphasis on helping improve technique and ability

Skills

• Excellent presentation skills both to individual and group settings
• Excellent customer service skills with a focus on high quality client experience
• The ability to work independently and on one’s own initiative with little supervision
• IT literate with experience and capability with Microsoft Office and other well known IT suites
• Diligence, passion and motivation to provide the highest quality service to our Client
• Ability to teach group-based activities

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Gold accreditation!

Our co-created Values reflect the ‘way we do things around here’. The Performance Coach will be expected to demonstrate these values in all aspects of their role.

· We care

· We’re in it together

· We are explorers

· We own it

To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Be rest assured that you are well looked after and will have access to an Employee Assistance Programme.

We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.

In addition, we also offer 20 days annual leave plus public holidays.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible.