National Operations Specialist (80-100%)

Profil

McDonald's, the world's largest restaurant chain, is an innovative and people-oriented company backed by a leading multinational brand. Currently, there are 184 McDonald's restaurants in Switzerland, run by 41 independent entrepreneurs (franchisees).

Because our business is growing fast, we are looking for talented people to strengthen our main offices that provide support to all restaurants. To complement its Marketing department based in Crissier, McDonald's Switzerland is looking to fill the role of :

National Operations Specialist (80-100%)

In this exciting role, you will be responsible for supporting the implementation of national operational strategies and ensuring administrative and organisational coordination for the Operations department, in order to guarantee consistent standards and effective project execution.

Key Responsibilities

Administration and Coordination

• Organize and coordinate strategic meetings (SET, BLC, Business Meetings, CoOp Meetings), including agendas and follow-ups
  
• Manage calendars, travel arrangements, and logistical coordination for Management and Operations teams
  
• Prepare, update, translate, and distribute operational and strategic documentation
  
• Maintain and continuously update the virtual library and reference materials
  
• Manage and coordinate the restaurant recognition and reward program
  

National Operational Support

• Support the deployment of national operational strategies and initiatives in restaurants
  
• Monitor and follow up on operational projects through field visits, including the PACE program
  
• Conduct operational standards checks and support continuous improvement
  
• Participate in restaurant openings, renovations, and national rollouts
  
• Act as a liaison between Head Office, regional teams, and restaurants, ensuring clear communication
  

Tools and Project Management

• Support the development, rollout, and maintenance of tools used by restaurant teams
  
• Coordinate updates, testing, and implementation of operational tools
  
• Analyze performance data and KPIs to identify improvement opportunities
  
• Provide second-level support to restaurants and regional teams
  
• Contribute to national operational projects from planning through execution
  

What You Need to be Successful:

• Highly organized, proactive, and able to manage multiple priorities in an international environment
  
• A CFC (Swiss Federal Certificate) in Commerce or equivalent qualification
  
• 2-3 years of experience in a similar administrative or operational coordination role
  
• Strong proficiency with office tools and internal systems
  
• A structured, reliable, and solution-oriented working approach
  
• Excellent communication and interpersonal skills
  
• Fluent in French and English, Germain is a plus
  

With us, you get the following benefits:

• Flexible working: the ability to work remotely to achieve the best possible balance between work and private life. Home Office is possible. Working hours are flexible in agreement with the leader, taking into account business and individual needs.
  
• Bonus: a variable percentage based on performance and commercial results.
  
• Active talent management: targeted engagement in personal learning and skills development, on-site, via e-learning, or on the lively campus of Hamburger University in London, Paris, and Munich.
  
• Employee well-being: contributions to wellness activities.
  
• Attractive discounts in our restaurants and food for employees.
  
• Program packed with exclusive discounts on our partner platform, corporate benefits.