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Senior Workforce Planning Manager
Department: Tournament and Venue Operations
Employment Type: Permanent - Full Time
Location: Zurich
Description
As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry. Join the team and support us on our mission.
THE POSITION
These are your key tasks:
Workforce Strategy & Planning
Support the strategic planning and oversight of Workforce operations across all FIFA tournaments and events, including the FIFA Women's World Cup 2027, Youth Tournaments, Olympics, Beach Soccer, and Futsal
Lead end-to-end Workforce Planning and delivery for FIFA Staff and Freelancers
Develop and implement efficient Workforce processes, continuously improving workflows as needed
Contribute to overall Workforce strategy, calendar planning, and budget input
Workforce Operations & Management
Oversee key people operations processes including recruitment, onboarding, scheduling, compliance, and systems
Manage logistics and operational requirements, such as ticketing, office setup, internal communications, and event-time services (e.g. rewards, certificates, final match celebrations)
Coordinate with HR and leadership on sensitive personnel matters
Provide guidance and support to Workforce Managers
Policy, Compliance & Communication
Draft and communicate policies and procedures to ensure a consistent and positive workforce experience during events
Establish and communicate a centralised Workforce List to serve as the single source of truth for planning and access to data
Lead change management processes to support continuity in planning and execution
Define Workforce Service Levels and contribute to the development of an entitlement's matrix
Collaboration & Stakeholder Engagement
Partner with cross-functional teams (e.g. Accommodation, Travel, Transport) to prioritise Workforce needs
Collaborate closely with the Freelancer, Uniforms, and Event Controlling teams to support key deliverables
Maintain alignment with country-specific people practices while ensuring global consistency
Technology & Innovation
Provide input into the development and optimisation of Workforce technology tools and platforms
Support digital transformation efforts to enhance Workforce efficiency and communication
Project Leadership
Lead special Workforce-related projects as required
YOUR PROFILE
We work hard at FIFA. We are dedicated, ambitious and innovative. And we respect our values. Always. For all roles, we seek talented people with an entrepreneurial spirit and a global mindset. The specific competencies we require for this position are:
5+ years in workforce management, ideally in major events or large organizations
Proven track record in administering workforce related projects across complex quantity structures both from initial planning through to operational delivery
Strong skills in project management, budgeting and event planning
Ability to motivate teams, manage complex tasks, and anticipate challenges.
Fluent in English; additional FIFA languages are a plus
Experience with workforce management systems and MS Office tools
Willingness to travel before and during events.
PERKS & BENEFITS
The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters. Alongside that privilege, we also offer some extra perks and benefits:
Health and fitness: Regular football sessions for all abilities, plus on-site gym.
Home office: Up to two days of home office per week if work permits and home office allowance for all.
Language courses: Offered to all staff to aid personal and professional growth.
Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
Pension: Flexible pension benefits with generous employer contributions.
Relocation assistance: A dedicated team will be on hand to support your relocation.
Sustainability: We support all employees using public transport.
Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.
