Support Engineer

Support Engineer

Hey, we're looking for a Support Engineer to help us shape the future of medication adherence management. Are you up for the challenge?

JOB SPECLIFE AT AARDEX

Support Engineer

Liege (Belgium) or Sion (Switzerland)

For over 35 years, AARDEX group has been the world leader in digital solutions for measuring and managing adherence in clinical trials.

Our solutions, at the forefront of digital health, ensure that clinical trials aiming to bring new drugs on the market run efficiently. They consist of connected devices and a SaaS platform that measures and analyzes patient behavior in order to provide them with the opportunity to improve their treatment.

Context:

We are looking for a Support Engineer to strengthen AARDEX® Group’s IT development team and contribute effectively in the continuous improvement of the project, the team, and the work environment

We offer an attractive salary in a multidisciplinary team combining science and technology at the forefront of its field and a pleasant working environment within a dynamic team defending common values in the service of the patient and science.

Responsibilities:

• Manage and monitor AARDEX® SaaS solution


• Install, configure, test and maintain operating systems, application software and system management tools


• Proactively ensure the highest levels of systems and infrastructure availability


• Liaise with internal and external stakeholders for problem resolution


• Monitor and test application performance for incidents & potential bottlenecks, identify possible solutions, and work with developers to implement those fixes


• Maintain security, backup, and redundancy strategies


• Implement and enforce IT governance, security, compliance, and audit standards


• Communicate with, coordinate and support the development team in the software development life cycle


• Provide 2nd and 3rd level support

Requirements:

• Computer science education (bachelor degree at least), security training is a plus (CAS cyber security)


• Minimum 3 years experience


• Solid scripting skills


• Good knowledge of SQL, ideally with Microsoft SQL Server


• Experience with log and monitoring systems


• Experience with Cloud


• Working experience with Microsoft Windows


• Strong analytical, critical thinking, root-cause analysis and problem-solving skills


• Autonomous and high sense of accountability


• Good knowledge of technical English (oral and written) 

Start date: as soon as possible

Please send your CV and a motivation letter to job@aardexgroup.com.