UBS Card Center AG

The company makes a steady and profitable contribution to the parent company's overall results.

The culture is toxic in many areas, characterized by inconsistent leadership and a lack of openness to honest feedback. Critical voices are punished rather than valued, while conformist behavior is rewarded. Key issues such as a culture of learning from mistakes and employee development remain largely empty promises. Even the often-mentioned work-life balance is barely recognizable in practice. Despite a very successful year, external staff were almost entirely phased out—the additional work was distributed internally. At the same time, the company has moved away from agile working methods and now relies on traditional models, apparently to better control costs, which further increases the pressure on teams. The return to the office was strictly enforced, which further exacerbates dissatisfaction. Pay raises are effectively not planned, though this is at least communicated openly.

The application process was very structured and pleasant. The HR manager was friendly and in a good mood throughout, which left a very positive impression. My gut feeling tells me that people with a lot of empathy and expertise work there.

The job advertisement on the UBS careers page did not clearly state that it was for the subsidiary UBS Card Center. This would have provided more context for the position and the interview. I would also have liked to have had more time during the on-site interview to get to know the application better.

- Very professional and structured application process - Communication was always clear, fast and transparent - Particularly positive: respectful interaction and open atmosphere - You feel welcome right from the start - Friendly, supportive and professional HR team - Highly recommended employer - Candidate experience at the highest level!

There is no room for improvement, the entire application process was excellent and deserves top marks.

Very collegial atmosphere, people support each other and treat each other with respect

Onboarding process was not yet fully structured in the standard at that time, but I was lucky that my team welcomed and guided me very well

Despite the word "UBS" in the company name, this SME has a very familiar identity. This is reflected in company loyalty, among other things. People know each other within the company and staff turnover in many places is below the industry/sector average. This is due to: - An interesting work structure with many individual development opportunities and a high degree of autonomy - Fair remuneration - Good treatment of employees - Attractive working conditions (flexible working models, benefits) - A modern infrastructure (buildings and work equipment) - An open and professional corporate culture

- (somewhat sluggish) innovation management. This is probably also due to the industry and group affiliation - Internal process efficiency can be improved both technically and in terms of content. This is reflected in unnecessary media disruptions and manual interactions for sometimes redundant decisions. By contrast, processes with customer contact are at a very good level.

You are still looking for employees! Unfortunately, the application platform on the Internet does not work correctly. Sometimes the login does not work or there is an error message regarding security tokens. In addition, the same position is advertised again and again.

Unfortunately, the application platform on the Internet does not work correctly. Sometimes the login does not work or there is an error message regarding security tokens. In addition, the same position is advertised again and again.

Very good, friendly and pleasant recruiting process. Keep up the good work.

none, maintain transparency and communication, etc.

Very attractive company. Clear structures, you culture, family.

I don't see any potential for improvement, as an applicant I don't look very deeply into it.

My language skills: - German, French and English at C2 level - Italian on A2/B1 - 7 years experience in customer service and 1 year in shift operation - High School Matura in Distance Learning Profile Economics and Law completed - Graduate with a Bachelor's degree in Business Administration with a specialisation in Finance & Banking - Still, I get an anonymous rejection. I can't answer the cancellation e-mail. Reason cannot and must not be known. Also no telephone number for any information. Strange, only DE and FR are required. So EN and I are an advantage. It stands well suited for student continuing education families. I am a student and can work 80-100% in addition to distance learning. I even have a UBS account and a credit card.

- All companies today show almost all employees of the different teams of the company including photo, first name, surname and sometimes even resume and date of birth. Unfortunately, UBS is lagging behind... - Anonymous HRs, no e-mail address, no phone number in 2019?! You can't even ask questions before you want to apply. - Strange HR Recruiting Processes