Head of Administration and Case Processing

05 May 2026
100%
Permanent position
Chur

Job summary

Join the Grisons Administration in Switzerland’s only trilingual canton. Enjoy a vibrant work environment and excellent quality of life.

Tasks

Lead a team of 5 in managing administrative tasks effectively.
Coordinate processes and collaborate across various departments.
Support planning and consulting on labor market measures.

Skills

Commercial training or equivalent qualifications required.
Strong team leadership and stress management skills.
Excellent German and Italian language proficiency.

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About the job

Together for Graubünden
The only trilingual canton in Switzerland is diverse in its economic, cultural and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape. Put your skills to use and help shape the future of the cantonal administration of Graubünden with us.

Head of Administration and Case Processing

Office for Industry, Crafts and Labour | 80 – 100 % | Chur

The Office for Industry, Crafts and Labour (UCIAML) currently employs around 135 staff across six regions of the Canton of Graubünden. In addition to managing the Regional Employment Office (URC), we organise active labour market measures for job seekers and manage the cantonal unemployment fund. Furthermore, we carry out various tasks in the labour market and occupational safety sectors.

For the active labour market measures section, we are looking for a head of case processing and assistant to the section head (80-100 %) from 1 October 2026 or by agreement.

Responsibilities

Specialist and personnel management of around 5 employees
Coordination of work and, if necessary, collaboration in the area of case processing
Ensuring close cooperation within the section as well as with the services responsible for placement
Supporting the section head in coordinating and planning labour market measures
Advising URC staff and job seekers on labour market measures
Ensuring the quality of data used in processing applications and in software
Preparing reports and presentations for internal and external bodies

What we expect from you

Completed commercial training or equivalent qualification
Ability to lead a team with motivation, ideally several years of management experience at team management level
Independent working method, ability to cope with stressful situations and remain calm even in difficult circumstances
Ability to work in a team and willingness to collaborate interdisciplinarily
High social skills and empathy in dealing with different target groups
Excellent oral and written knowledge of German as well as excellent knowledge of Italian
Excellent IT skills, especially in the use of MS Office
Willingness to work at other locations within the Canton of Graubünden

We look forward to receiving your online application and to meeting you.

If you have any questions, please contact Alexandra Gautschi, head of the active labour market measures section, at telephone number 081 257 30 63.

Application deadline: 25 May 2026